Front Office Team Leader

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Are you a dynamic and customer-focused professional with a passion for delivering exceptional guest experiences? We're seeking an enthusiastic Front Office Team Leader to join our vibrant team in London, United Kingdom. As the face of our organization, you'll play a crucial role in ensuring our guests have an unforgettable stay while leading and motivating our front office team.

• Oversee daily front office operations, ensuring smooth check-ins, check-outs, and guest inquiries
• Lead, coach, and mentor front office team members to maintain high standards of customer service
• Handle guest complaints and resolve issues promptly and professionally
• Manage reservations and optimize room occupancy
• Collaborate with other departments to ensure seamless guest experiences
• Implement and maintain front office procedures and standards
• Monitor and analyze front office performance metrics
• Assist in training new team members and conducting performance evaluations
• Ensure compliance with hotel policies, procedures, and safety regulations
• Participate in continuous improvement initiatives to enhance guest satisfaction

• Proven experience in a front office or reception role within the hospitality industry
• Strong leadership and team management skills
• Excellent customer service orientation with a friendly and professional demeanor
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving skills and ability to make decisions under pressure
• Exceptional communication and interpersonal skills
• Detail-oriented with a focus on accuracy and quality
• Flexibility to work various shifts, including weekends and holidays
• Ability to stand for extended periods and assist with luggage if required
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