- Vollzeit
- Festanstellung
- NOVOTEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Novotel Athenes, Athens, Greece
__jobinformationwidget.freetext.ExternalReference__
REF35613Z
Front Office Supervisor (M/F)
Region
Europe and North Africa
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Responsibilities and essential job functions include but are not limited to the following:
Supervisory Role:
- Oversee the team and ensuring a smooth process.
- Training and induction of all new staff to agreed standards.
- Receive feedback from guests and ensure quick and effective handling of issues.
- Deal with complex enquires and complaints from clients relating to reception functions.
- Manage daily issues that may arise within the team.
- Participate in monthly team meetings.
- Communicate effectively with other team members.
Reception Duties:
- Extends a warm, efficient welcome for customers.
- Check in and check out of guest’s procedures on the Information Technology system installed at the hotel.
- Responds to phone calls and occasionally may take bookings.
- Collaborating closely with all hotel departments (Housekeeping, Maintenance, F&B) sharing or acquiring important information about special guest requests and needs.
- Rooming of guests and description of room features.
- Create cash register and daily closing.
- Invoice control and credit handling.
- Create cash register and daily closing.
- Answering and fulfilling all wishes and inquiries of the guests.
- Complaint handling.
- Epitomizes the Heartists spirit in his/her interactions with customers
Health / Safety of people / Environment:
- Supervises the cleanliness of the workplace and the proper functioning of the equipment made available to him/her
- Knows and follows the procedures in the event of a fire evacuation.
- Knows and applies the sustainable development programmer policy.
- Ensure compliance with service, quality and hygiene standards.
- Applies safety rules in customer reception, particularly for customers with disabilities
- Degree in Hospitality / Tourism
- Minimum 2 years of experience as a Receptionist Supervisor in a 4 or 5 * Hotel, preferably member of an International Hotel Chain
- Excellent command of English language. Any additional language will be considered as an asset
- IT skills (word processing and spreadsheet, OPERA)
- Sense of service and hospitality
- Team spirit
- Personnel management
- Fully committed to customers
- Sense of detail
- Organization and rigor
- Flexibility and versatility
- Ability to work effectively as a team and sense of initiative
What is in it for you:
We are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as, excellent training, development and progression opportunities, other benefits include:
- Competitive remuneration package.
- Private health and medical plan.
- Complimentary meals whilst on duty.
- Complimentary car parking.
- Accor discounts card.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
Ähnliche Jobs
Gehalt
Ort
The Harlow Hotel By Accor, Harlow, United Kingdom
Experience Level
Associate
Zeitplan der Arbeit
Teilzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Harlow
Job-Kategorie
Engineering & Wartung
Beschreibung
Maintenance Technician You perform highly diversified duties to install, troubleshoot, repair and maintain the property’s facilities and equipment to ensure a safe and functional environment for the
Referenz
aa2ead64-0bf4-4f38-94af-4c3152d38a35
Verfallsdatum
01/01/0001
Gehalt
Ort
Mercure Maldives Kooddoo Resort, Mercure Kooddoo, Maldives
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Maldives
Job-Kategorie
Wellness und Erholung
Beschreibung
The Assistant Spa Manager is responsible for the establishment and execution of clear short- and long-term goals. This includes the daily leadership of the spa and / or fitness / recreation team, busi
Referenz
1bee87a5-dbc1-4c32-8f84-8ae3f6d7d4aa
Verfallsdatum
01/01/0001
Gehalt
Ort
ibis Jeddah City Center, Jeddah, Saudi Arabia
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Jeddah
Job-Kategorie
Vertrieb und Marketing
Beschreibung
Cluster Marketing ManagerThis position is responsible for developing, implementing, and executing strategic marketing plans to attract potential guests and retain existing ones as well as management o
Referenz
ac8bb683-b45c-473b-81d7-58d038cf4abd
Verfallsdatum
01/01/0001
Gehalt
Ort
MONDRIAN MONDRIAN DOHA, Doha, Qatar
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
MONDRIAN
Job-Typ
Festanstellung
Locations
Doha
Job-Kategorie
Food & Beverage
Beschreibung
What do we expect from you?Under the general guidance of the Restaurant Manager/Supervisor or any other authorized by the management, assist in ensuring friendly, efficient and effective service of be
Referenz
9b7c4bc4-6fc3-4e15-aafb-38e15a848d2f
Verfallsdatum
01/01/0001
Gehalt
Ort
SO RESIDENCES SO/ UPTOWN DUBAI, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Talent & Culture / HR
Beschreibung
POSITION SUMMARYAssists in carrying out the daily activities of the Human Resource Office including recruitment, total compensation, and training and development. Additionally, he/she assists in deliv
Referenz
17774129-c74e-4c76-a337-0180a7d33c1b
Verfallsdatum
01/01/0001
Gehalt
Ort
Mövenpick Doha, Doha, Qatar
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
MOVENPICK
Job-Typ
Festanstellung
Locations
Doha
Job-Kategorie
Rooms
Beschreibung
As a Front Office Supervisor, you will play a crucial role in ensuring smooth operations at the front desk while providing guests with a memorable experience. You will be responsible for guest registr
Referenz
fd1ff628-fb6b-4bc7-bc9a-383678d7bf4f
Verfallsdatum
01/01/0001
Gehalt
Ort
ibis budget Southampton Centre, Southampton, United Kingdom
Experience Level
Entry Level
Zeitplan der Arbeit
Teilzeit
Marken
ACCOR
Job-Typ
Befristung
Locations
United Kingdom
Job-Kategorie
Rooms
Beschreibung
We are seeking a friendly and professional Front Desk/Welcomer (Part Time/Zero Hour Contract)to join our team in Southampton, United Kingdom. As the first point of contact for our guests, you will pla
Referenz
f58e10da-b37c-408a-a1f8-8374bf616f9e
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Bangkok Platinum Pratunam, Bangkok, Thailand
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
NOVOTEL
Job-Typ
Festanstellung
Locations
Bangkok
Job-Kategorie
Vertrieb und Marketing
Beschreibung
Correspond with prospects and answer any questions about the hotel’s venue options, rates, room types, venue packages, or promotions.Supporting the hotel sales manager in researching competitors.Coord
Referenz
46914f21-dd27-44c7-addc-1989ec6789a8
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Bangkok Platinum Pratunam, Bangkok, Thailand
Experience Level
Director
Zeitplan der Arbeit
Vollzeit
Marken
NOVOTEL
Job-Typ
Festanstellung
Locations
Bangkok
Job-Kategorie
Vertrieb und Marketing
Beschreibung
Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams.Effe
Referenz
318d66bd-8714-4621-a99b-bacc8405d64f
Verfallsdatum
01/01/0001
Gehalt
Ort
NOVOTEL GOA PANJIM, Panaji, India
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Panaji
Job-Kategorie
Talent & Culture / HR
Beschreibung
Communicate and support company policies & procedures to maintain high employee morale and motivation, and ensure an atmosphere of participative management.Ensure optimum service through the effective
Referenz
29a22f6e-ac0a-41c0-9576-8ccb7836d114
Verfallsdatum
01/01/0001