Front Office Supervisor

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Ensure that personalized service is offered to each guest.
• Ensures that the internal audit procedures are duly applied. 
• Supervises the management of group and individual guest billing and cash operations. 
• Monitor all guest relations to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management and staff.
• Trains, cross –trains, and retrains all front office personnel.
• Resolves guest problems quickly, efficiently, and courteously.
• Reviews and completes credit limit report.
• Receives information from the previous shift and passes on pertinent details to the oncoming shift.
• Enforces all cash handling, check cashing, and credit policies.
• Perform other duties as requested by Front Office Manager

G.C.E O' Level / Diploma in Hospitality 

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times