Front Office Supervisor

“Hospitality is a work of Heart” at Accor. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Located in the centre of Melbourne, ibis Budget Melbourne CBD is the perfect destination for guests to experience all that Melbourne has to offer! With our 146 guest rooms we are the basecamp four our guests urban adventures. We are currently seeking part time Front Office Supervisour to join our team.

What You’ll Be Doing

• Take the helm and guide the front office’s day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift
• Ensure the smooth and efficient running of the operation, maintaining guest satisfaction and the safety and security of the property.
• Taking initiative to ensure positive and productive interactions with our customers.
• Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately.
• Providing efficient service for guest registration and departure by checking in and out guests as required.
• Maximising guest satisfaction as well as the safety and security of the property.
• Attending to guests' requests efficiently and effectively to ensure total customer satisfaction.

Your skills and experience include:

• A background in Hotel Operations, ideal for someone eager to take the next stride towards a leadership position
• Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
• Strong communication skills and pride in personal presentation
• A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
• Valid Australian working rights

What’s In It For You
 

• Employee benefit card offering discounted rates with Accor and our partners worldwide for you and your family 
• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed!
   

Our Commitment To Diversity & Inclusion

At Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand. 

Apply today to start a conversation and see where your Accor career can take you