Front Office - Multiple Positions - Guest Service Agents, Valet Attendants - Full-time, Part-time, Casual

Be part of something BIG! Novotel Devonport is currently seeking Front Office All Rounders & Valet Attendants to join its Front Office team!

Overlooking the Mersey River, the Novotel Devonport boasts an unrivalled waterfront location, unique design, outstanding service, and an exciting Hotel concept. 

We are looking for a full-time Front Office All Rounders, and part-time and casual Valet Attendants who will assist the Front Desk of the hotel and be responsible welcoming guests, carrying luggage, parking and retrieval of guest cars, escorting guests to their rooms, explaining the facilities of the hotel, providing tourism information and dining/entertainment recommendations to our guests.

Join us and become a Heartist®.

Please specify which role you are interested in when applying: 

• Full Time Guest Service Agent/Front Office All Rounder
• Part Time Valet Attendant
• Casual Valet Attendant

Full Time Guest Service Agent/Front Office All Rounder

• Be the first point of contact and greet guests with a warm welcome every time
• Make the check-in, check-out process run smoothly
• Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc
• Ensure the security of our guests and their possessions
• Handle guest complaints in a positive manner and escalating as required
• Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
• Assist with valet parking as required

Part Time & Casual Valet Attendants

• Be the first point of contact and greet guests with a warm welcome every time
• Safely park and retrieve guest vehicles
• Managing pick up times for vehicles to ensure they are onsite for early departures
• Ensure collection and delivery of guest luggage, mail, messages and equipment in an efficient and timely manner
• Guide guests to their room where required 
• Ensure the efficient delivery and collection of group luggage.
• Be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested
• Book tours and sightseeing activities where required
• Ensure all logs are completed for receipt and outgoing parcels, mails etc
• Assist with room shows for guests as requested by Front Office team members
• Respond to guest requests and queries providing knowledgeable, accurate and helpful information

• Previous customer service or hospitality experience highly regarded
• The ability and flexibility to work various rostered shifts, including early mornings, late evenings, and weekends or public holidays
• Enthusiasm to connect with guests and to hear their stories
• Have a genuine love of Devonport and a desire to share your knowledge with our guests
• Exceptional communication skills both written and verbal
• High level of computer literacy
• Be reliable, well-groomed and have excellent attention to detail
• Full Tasmanian Manual and Auto Drivers License is essential

In return we will offer you…

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
• HERO - Support your career development with access to Accor’s industry leading training platforms.
• An opportunity to be part of a fun and supportive team who love what they do!

To be success in this role, you must have rights to work for any employee in Australia. We are unable to sponsor or take over sponsorship of an employment visa.