Front Office Manager

A Front Office Manager plays key role in ensuring the smooth operation of the front desk and reception area of a company. They are responsible for managing the front office staff, overseeing guest services and ensuring a positive experience for all visitors and clients.

The Front Office Manager responsible for: 

• Led the Front Office Team,
• Perform all task related to Front Office work
• Train the Front Office staff,
• Manage and supervise the team to achieve guest experience and brand KPIs
• Develop and maintain the workflow of the Front Office,
• Responsible for the quality of customer service,
• Ensuring a high-level guest satisfaction and guest experience,
• Build strong relationships and liaise with all other departments,
• Administrative duties (reports, accounts, data, accuracy and legality of invoices),
• Supervising and coordinating the front desk staff,
• Ensuring efficient and friendly guest service,
• Managing reservations and room assignments,
• Handling guest inquiries and complaints,
• Overseeing the maintenance of guest records and accounts,
• Developing and implementing front office policies and procedures,
• Conducting and implementing front office policies and procedures,
• collaborating with other departments to ensure overall customer satisfaction,
• Preparing reguler reports and budgets,
• Ensuring compliance with company standards and regulations

• Bachelor's degree in business administration or related field,
• Similar experience an international chain hotel,
• Proven experience in a managerial role,
• Excellent communication and interpersonal skills,
• Proficiency in OPERA and Microsoft Office,
• Strong leadership and organizational abilities,
• Ability to handle multiple tasks and prioritize effectively
• Fluency in English
• High degree computer skills 
• Professional attitude display towards guests and colleagues,