- Vollzeit
- Festanstellung
- IBIS
- Rooms
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ibis Kochi City Centre, Ernakulam, India
__jobinformationwidget.freetext.ExternalReference__
REF60470Z
Front Office Executive
Region
MEA SPAC
- Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
- Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Any matter which may affect the interests of the hotel should be brought to the attention of the Management
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Previous experience in a front desk, receptionist, or customer service role is advantageous.
- Excellent communication and interpersonal skills, with the ability to interact professionally with a diverse range of individuals.
- Strong organizational and multitasking abilities, with attention to detail.
- Proficiency in Microsoft Office suite (Word, Excel, Outlook) and basic computer skills.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Customer-focused mindset with a commitment to delivering exceptional service.
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Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
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