Front Office Duty Manager

Belong in a place where you can be yourself and love what you do. Join our hotel community and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through.​

Manage the day to day hotel operations by leading the daily rhythm of our stunning five star hotel:

• Manage all aspects of guest services during your shift;
• Effectively supervise of guest arrivals and departures ensuring that room allocations and check in/check out processes are effective & welcoming;
• Support your team of Guest Service Agents, Porters and Concierges, empowering them to deliver memorable guest interaction;
• Carry out administration of the hotel’s systems, with accurate and timely reporting.

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• Minimum 2 years’ experience in a luxury or premium hotel of more than 80 rooms preferred;
• Proficiency in Opera Cloud or other PMS is preferred
• Current LCQ and General Managers Certificate preferred
• Current First Aid Certificate preferred
• Immaculate grooming and personal presentation
• Articulate communication skills and an understanding of luxury guest expectations.
• Full Driver’s Licence preferred
• Flexibility to work over a 7-day roster
• Must hold New Zealand Working Rights

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. Join us, and you can thrive as an
individual as well as being part of a supportive and inclusive team.

• Your loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.
• Daily staff meals provided.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Work for a world-leading Global hotel company.
• Refer a friend incentive
• Supportive and friendly working environment.
• Uniform and dry cleaning.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.