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ibis Gurgaon Golf Course Road, Gurugram, India

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REF87216C

Front Office Associate

Region

MEA SPAC


Job Description

  • Welcome and greet guests upon arrival, providing a warm and professional first impression
  • Manage the check-in and check-out processes efficiently, ensuring a smooth experience for all guests
  • Handle guest inquiries, requests, and complaints promptly and courteously
  • Maintain accurate guest records and manage reservations using our hotel management system
  • Collaborate with other departments to address guest needs and resolve issues effectively
  • Process payments and handle cash transactions accurately
  • Maintain the cleanliness and organization of the front desk area
  • Provide information about hotel services, local attractions, and transportation options
  • Assist with administrative tasks, including maintaining the front office logbook and shift reports
  • Support the implementation of hotel policies and procedures to ensure guest satisfaction and safety

Qualifications

  • Excellent customer service skills with a friendly and professional demeanor
  • Strong verbal and written communication abilities
  • Proven problem-solving skills and ability to handle challenging situations calmly
  • Keen attention to detail and strong organizational skills
  • Proficiency in computer systems and hotel management software
  • Previous experience in hospitality or customer service preferred
  • High school diploma or equivalent required; degree in Hospitality Management a plus
  • Knowledge of hotel operations and front office procedures
  • Ability to work flexible hours, including nights, weekends, and holidays
  • Multilingual skills advantageous
  • Team-oriented mindset with a collaborative approach to work
  • Ability to multitask and prioritize in a fast-paced environment

Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern. 

Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können. 

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