Front Office Agent - Intern

We're looking for a front office agent intern for internship.

• Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
• Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
• Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
• Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.

• Educational background and/or experience in hospitality.
• Strong hosting expertise combined with an unwavering commitment to quality and service excellence
• A naturally open and communicative personality.
• A team-oriented mindset, combined with the willingness to provide support across various departments