- Vollzeit
- Festanstellung
- 21C MUSEUM HOTELS
- Rooms
__jobinformationwidget.freetext.LocationText__
21c Museum Hotel Durham, Durham, United States
__jobinformationwidget.freetext.ExternalReference__
REF45013D
Front Desk Supervisor
Region
Luxury & Lifestyle
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.
Come join our Flock!
Title: Front Desk Supervisor - Durham
Reports To: Front Office Manager/Rooms Manager
Supervises: Front Desk Agents, Valets
General Purpose: The Front Desk Supervisor handles internal and external guest issues, in the absence of the manager. Operating primarily from the front desk, this position ensures all front desk and valet functions are completed accurately and efficiently and sees that any major guest complaints or employee complaints are properly communicated and documented to the management staff. The Front Desk Supervisor also acts as a liaison between Front Desk, Housekeeping, and Engineering, and ensures that all requests to these departments are fulfilled within a timely manner.
Specific Responsibilities
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Manages front office and valet staff during appropriate shifts.
Oversees all day to day operations of Front Desk and Valet staffs, insuring that all established front office and hotel policies are followed.
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the suite for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
Operates the PBX equipment by answering incoming calls within two (2) rings, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Maximizing revenue in each phone, desk, or valet transaction.
Controls cash transactions at the front desk or valet area and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.
Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.
Reviews all guest issues, contacts appropriate department for resolution, determines recovery, follows up with guest, and maintains log of the incident. Reports issues to manager, escalating immediately when appropriate.
Contributes and maintains established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
Ensures that the AM shift and PM shift sheet is completed each day.
Other duties as assigned by your supervisor or manager.
Know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in English.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Standard office equipment including but not limited to: telephone, copier, POS, PC, fax machine, and PBX system.
All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
Ähnliche Jobs
Gehalt
Ort
, Toronto, Canada
Experience Level
Not Applicable
Zeitplan der Arbeit
Teilzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Toronto
Job-Kategorie
Einkauf
Beschreibung
Reporting to the Food & Beverage Stores Manager, responsibilities and essential job functions include but are not limited to the following:Move stock from receiving area to stores and kitchens.Rotate,
Referenz
fdfe3c44-ae60-4f04-853c-894a8b42b1c6
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Wailea-Makena
Job-Kategorie
Rooms
Beschreibung
Job Title: Night Cleaner (Full-time)Our resort is grand and our people exceptional. As a Night Cleaner, you are responsible for cleaning the Front and Heart of the House areas and creating a welcomin
Referenz
d9b5663c-c4a9-4d83-b40b-6358a755fac0
Verfallsdatum
01/01/0001
Gehalt
Ort
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Hamilton
Job-Kategorie
Rooms
Beschreibung
Summary of Responsibilities: Reporting to the Director, Housekeeping, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, engagin
Referenz
6f88aa5b-7337-4313-b67a-fca8f70956e3
Verfallsdatum
01/01/0001
Gehalt
Ort
SLS Baha Mar, Nassau, Bahamas
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
SLS
Job-Typ
Festanstellung
Locations
Nassau
Job-Kategorie
Vertrieb und Marketing
Beschreibung
The Senior Leisure Sales Manager is responsible for driving revenue growth by managing and developing new business opportunities within the consortia, leisure, and potential business travel segments a
Referenz
b50397b3-cc57-4700-8080-d6cbe921814d
Verfallsdatum
01/01/0001
Gehalt
Ort
Movenpick Resort Al Marjan Island, Ras Al-Khaimah, United Arab Emirates
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
MOVENPICK
Job-Typ
Festanstellung
Locations
Ras Al-Khaimah
Job-Kategorie
Vertrieb und Marketing
Beschreibung
As an Assistant Social Media & Digital Marketing Manager reporting to Director of Marketing & Communications, you will be responsible for developing and executing comprehensive digital marketing strat
Referenz
ecf65a4c-0620-46f6-abf1-a10dc663f1da
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Vancouver Airport, Richmond, Canada
Experience Level
Entry Level
Zeitplan der Arbeit
Teilzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Richmond
Job-Kategorie
Food & Beverage
Beschreibung
Fairmont Gold Attendant (Part-Time)You are the beginning of an exceptional guest experience. As a Fairmont Gold Attendant, you provide personalized service that will make our guests feel welcome from
Referenz
ab4d9d9e-ee95-4341-8007-acd303a58234
Verfallsdatum
01/01/0001
Gehalt
Ort
Movenpick Resort Al Marjan Island, Ras Al-Khaimah, United Arab Emirates
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
MOVENPICK
Job-Typ
Festanstellung
Locations
Ras Al-Khaimah
Job-Kategorie
Rooms
Beschreibung
Assistant Housekeeping ManagerCan you bring your own personality, create a “magnifique” experience and naturally connect with guest and colleagues alike?We are looking for a Assistant Housekeeping Ma
Referenz
a9865e7a-f850-4dc9-8867-3f775f095095
Verfallsdatum
01/01/0001
Gehalt
Ort
Brooklyn, United States
Experience Level
Student
Zeitplan der Arbeit
Vollzeit
Marken
ENNISMORE
Job-Typ
Praktikum
Locations
Brooklyn
Job-Kategorie
Business Development
Beschreibung
We are looking for a Hotel Development & Feabisility Intern to join our Development team based in Home Base New York. The intern will assist in the company’s business development and feasibility activ
Referenz
88e112c5-c1f2-4cca-9d37-cedb5371ef2b
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Pittsburgh, Pittsburgh, United States
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Pittsburgh
Job-Kategorie
Food & Beverage
Beschreibung
The ideal In-Room Dining Server is passionate about guest service and thrives in an empowered environment. The In-Room Dining Server goes above and beyond by taking care of our guests through the pres
Referenz
197a7467-6450-457a-b9b3-3b3f7be526df
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Pittsburgh, Pittsburgh, United States
Experience Level
Entry Level
Zeitplan der Arbeit
Teilzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Pittsburgh
Job-Kategorie
Food & Beverage
Beschreibung
What You Will Be Doing: Create a welcoming environment for all guests of fl.2Knowledge of beverages, menu items, garnishes, contents and preparation methodsFollow all safety and sanitation policies wh
Referenz
fbf3da23-5e00-4609-a970-fae3aba73bc9
Verfallsdatum
01/01/0001