Front Desk Manager

After many wonderful years at Club Med (co-founded by the Trigano family), in 2008, Serge Trigano launched Mama Shelter in partnership with his sons Jérémie and Benjamin. From the outset, they wanted to offer their customers an enjoyable environment and exceptional service at an affordable price. They have based themselves in the cities they love, in districts that tell a story. Focusing solely on such cherished locations has enabled the founders of Mama Shelter to express their ideal of an unusual, eccentric and unique place. More than rooms and restaurants, the Mama Shelter hotels have an energy, a vibrancy; they are true urban refuges, not just aesthetic and modern, but also popular, welcoming and sexy. The Paris East hotel was followed by hotels in Marseille, then Lyon, Bordeaux, Los Angeles,  Prague, Belgrade, Toulouse, Lille, London, Paris West, Luxembourg, Rome, Lisbon, Paris La Défense and Rennes. Future establishments are currently planned for Dijon, Dubai along with many other places. In 2014, the international hotel chain Accor joined forces with Mama Shelter to extend this concept and welcome travellers from all over the world. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of entrepreneurial brands. Ennismore is a joint venture with Accor founded in 2021.
 

As the Front Office Manager, you are responsible for ensuring the daily operations of the Front Office, including but not limited to reception, reservations and night audit while ensuring room standards are implemented and met.  The Front Office Manager reports directly to the Rooms Division Manager.  The Front Office Manager must demonstrate impeccable leadership, motivates, and trains the team, and always embodies the MAMA Spirit.

Job Overview:

• Create an environment of learning, ensuring that all members of the team are trained to understand and follow all standards of operation.
• Assists in the hotel operational activities as delegated by the Rooms Division Manager. 
• You have an eye for talent and work closely with the Rooms Division Manager to staff the department. 
• You are hands on, actively leading, coaching, mentoring, developing and encouraging excellence from staff team members during daily operations.
• Monitors all front office financial operations, including group billing, verifying rates/discount, daily sales reconciliation, petty cash and room inventory controls.
• Ensures the efficient and effective operation of the Front Office and assist at times with Housekeeping.
• Conducts disciplinary measures when necessary.
• Maintain a positive and friendly attitude at all times, impacting guest experience in a positive manner.
• Knowledgeable of the city of Los Angeles.
• Maintains reservation systems and coordinates all arrivals, effectively communicating to team members.
• Assists with payroll, daily operations, cost control and schedules.
• Assists the Rooms Division Manager with monitoring of the performance of the hotel through analysis of guest satisfaction systems and financial reports.
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
• Suggests and implements corrective actions.
• You are guest experience focused. You are driven by 100% guest satisfaction and uphold high standards.
• Ensures proper safety practices of employees and guests, assisting in the maintenance of proper emergency and security.
• Performs daily room and property inspections.
• Perform accurate monthly inventory.
• Other duties as assigned.

Qualifications:

• Previous experience in a high-volume hotel.
• Prior/Proven experience managing a team of 8+ members. 
• 3+ Years of experience in hospitality or service industry.
• Attention to detail
• Ability to manage different budgets
• Excellent problem solving skills
• Ability to handle stressful situations
• Must have the ability to work flexible work hours including evenings and weekends and holidays.
• Must possess excellent oral and written communication skills.
• Excellent computer skills
• Ability to anticipate needs and wants of guests while balancing business needs

MAMA Would Love It If:

• Competent in Microsoft Excel, Microsoft Word 
• You’re passionate and creative about what you do and how you do it.
• You’re not easily stressed and perform at your best under pressure.
• Experience with Payroll programs.
• Opera Software Knowledge
• You love the city you live in and are a proud ambassador of the city.

Other Duties:

• This job description is not an exhaustive list of all the job functions that a team member may be asked to perform from time to time at the direction of the leadership team.

All your information will be kept confidential according to EEO guidelines.

The Company participates in E-Verify.