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Raffles Boston, Boston, United States

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REF43185G

Front Desk Agent

Region

Luxury & Lifestyle


Company Description

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.


Job Description

The Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. Front Desk Agents select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms. Front Desk Agents work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out. 


Qualifications

  • Minimum of 1-2 years' experience in a luxury hospitality environment 
  • High school diploma or equivalent 
  • Previous experience with OPERA required
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment
  • Ability to use various computer software

Additional Information

Visa Requirements: Applicants must be legally eligible to work in the United States. This position does not sponsor a work Visa. 

Our Commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.


Additional Information

  • Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
  • Excellent Company benefits including medical, dental, vision and life insurance. 
  • Personalized development opportunities across Accor's extensive brand portfolio.  
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 

Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern. 

Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können. 

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