- Vollzeit
- Festanstellung
- 21C MUSEUM HOTELS
- Rooms
__jobinformationwidget.freetext.LocationText__
21c Museum Hotel St Louis, St. Louis, United States
__jobinformationwidget.freetext.ExternalReference__
REF44743O
Front Desk Agent
Region
Luxury & Lifestyle
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.
Come join our Flock!
Reports To: Front Desk Supervisor/Front Office Manager
Supervises: None
General Purpose: To provide a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities, welcoming guests, checking guests in and out, and coordinating the guest experience prior to arrival.
Specific Responsibilities:
- Responds professionally and courteously to arriving, departing, and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
- Greets and completes established check-in procedures for arriving guests daily, using manual and computerized methods, to ensure guests are satisfied and in rooms as requested.
- Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures to close guest accounts and open the room for the next sale.
- Regularly calculates and/or posts monies, receipts, guest accounts, and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights and increase occupancy and revenue.
- Maintains good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Maintains a friendly, cheerful, and courteous demeanor at all times.
- Processes all guest mail, messages, and faxes received, sorting, notifying, and distributing to guests to ensure the information is received by the guests in the most timely and accurate method possible.
- Stays up to date on gift shop merchandise, provides guests with information, and processes gift shop sales.
- Relays art exhibition information to guests.
- Contributes and maintains established information and communications sources such as department and front desk logbooks to enhance department communications and operations.
- Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.
- Performs other duties as assigned, requested, or deemed necessary by management.
- Knows standard cash handling procedures and knowledge of computerized cash register systems.
- Must be fluent in English.
- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and communicate verbally and in writing.
- Must be able to use tact and understanding when dealing with various customer service problems, including stressful and highly emotional situations.
- Must be highly organized and able to pay attention to minute written and verbal details, mainly when performing multiple tasks.
- Standard office equipment includes but is not limited to telephone, copier, cash register, PC, fax machine, and PBX machine.
- Must pass a background check.
Education/Formal Training
- High School diploma or equivalent
Experience
- Must have experience dealing directly with the public and acquired general knowledge of basic customer service skills.
21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
Ähnliche Jobs
Gehalt
Ort
Novotel Sydney City Centre, Sydney, Australia
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Sydney
Job-Kategorie
Talent & Culture / HR
Beschreibung
Your days will be varied & exciting and your focus will be on the following;Team member engagement - be part of action planning and rollout for 2025 to ensure our teams are thriving in their work envi
Referenz
146bbc8b-57ca-4f43-962a-340dad8ca409
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Sydney Olympic Park, Sydney Olympic Park, Australia
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Sydney Olympic Park
Job-Kategorie
Vertrieb und Marketing
Beschreibung
This position is responsible for implementing proactive sales plans to achieve revenue goals targeting the Corporate segment. The role will represent the Accor group in sales calls as appropriate.Your
Referenz
de7bc0cb-f25d-48ab-8727-7ee151d997b9
Verfallsdatum
01/01/0001
Gehalt
Ort
SO/ Uptown Dubai, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
SO/
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Vertrieb und Marketing
Beschreibung
We are seeking a dynamic and innovative Marketing Manager to join our team at SO/ Uptown Dubai. As a key member of our marketing department, you will be responsible for developing and implementing com
Referenz
fff93470-e85c-4139-a0fb-69d6ea5c74aa
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Brisbane Central, Brisbane City, Australia
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Brisbane City
Job-Kategorie
Food & Beverage
Beschreibung
Bring your passion for excellence and dedication to delivering world-class service to Sofitel Brisbane Central in this newly created permanent full-time position. The Food and Beverage Administrator i
Referenz
aa4a3303-2c6a-4e0c-940c-1af914d5118c
Verfallsdatum
01/01/0001
Gehalt
Ort
Mercure Resort Sanur, Denpasar, Indonesia
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
MERCURE
Job-Typ
Befristung
Locations
Denpasar
Job-Kategorie
Culinary
Beschreibung
Prepare and cook high-quality dishes while managing a specific kitchen sectionCollaborate with kitchen staff to maintain efficient operations and food qualityEnsure cleanliness, food safety, and prop
Referenz
cd9c7ce0-6f4f-4bef-86b4-71c71c35d782
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Jasper Park Lodge, Jasper, Canada
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Jasper
Job-Kategorie
Food & Beverage
Beschreibung
Starting Rate of Pay: $18.54/hr CADAs a Captain Server with Fairmont Jasper Park Lodge, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. I
Referenz
dd88a1ba-26d7-4c8e-87b9-28f93ba9892a
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Melbourne on Collins, Melbourne, Australia
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Melbourne
Job-Kategorie
Food & Beverage
Beschreibung
We are offering an incredible opportunity to work directly with the Conference & Events Operation Manager with an operational emphasis on Conferencing and Events. This includes guest liaison, supervis
Referenz
11f4719e-7579-49ec-a228-6e6ec2e5070a
Verfallsdatum
01/01/0001
Gehalt
Ort
Grosvenor Hotel Adelaide, Adelaide, Australia
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Adelaide
Job-Kategorie
Rooms
Beschreibung
Assist the Night Manager with the night audit processConduct Night Auditor duties whilst on shift with the Night ManagerPerform routine maintenance checks on the network and system audit controlsEnsur
Referenz
a163845b-9504-461b-855c-990647c8b613
Verfallsdatum
01/01/0001
Gehalt
Ort
Grosvenor Hotel Adelaide, Adelaide, Australia
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Adelaide
Job-Kategorie
Rooms
Beschreibung
To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.Check that details of regular guests are updated using Guest History.Ensure all diary event
Referenz
6e38cde4-1684-40c7-88c1-f659d67a0bc8
Verfallsdatum
01/01/0001
Gehalt
Ort
, Wellington, New Zealand
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Wellington
Job-Kategorie
Finanzen
Beschreibung
Your office will be based at Ibis Wellington. You will be the Accounts Receivable for Novotel Wellington and Sofitel Wellington. *Travelling between the hotels to complete your duties is a key part of
Referenz
36901022-1604-43f3-a027-f0765b1a4828
Verfallsdatum
01/01/0001