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Sofitel Singapore City Centre, Singapore

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REF54408V

Food & Beverage Operations Manager

Region

Luxury & Lifestyle


Company Description

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.


Job Description

Job Description:

  • Responsible for ensuring the smooth daily operation of all areas of the Food and Beverage Department, including the bar, restaurant and conference space
  • Drive guest satisfaction and loyalty through exceptional service, strong relationships and attention to detail in all areas of the operation
  • Evaluate changes in guest needs, the guest mix and competitive set in order to recommend and action appropriate product/service and operational changes as necessary
  • Ensure that brand standards, including sustainability initiatives, are maintained
  • Hire, train and develop the department’s team members, and ensure employee satisfaction through effective, positive and proactive leadership
  • Coordinate and communicate with all other departments as required to ensure smooth operations, high levels of guest and employee satisfaction and the most effective use of resources
  • Take a proactive and innovative approach to operations in order to maintain market competitiveness and exceptional financial performance
  • Work with marketing team to develop creative and effective promotions and to drive their implementation in a timely manner
  • Develop beverage menus for all areas and work with the executive chef to develop dining menus
  • Develop and administer the F&B budget, action plan and promotional activities of the department to stimulate sales and profit while controlling operating expenses
  • Prepare monthly forecasts for restaurant, room service and bar, review daily and monthly financial result and take any required actions

Qualifications

Job Requirements:

  • Minimum 3 -5 years of experience in a similar role, preferably in a five star luxury setting.
  • A strong understanding of the overall hotel business with the ability to study, analyse and interpret complex activities and/or information in order to improve new practices or develop new approaches.
  • Proven experience in meeting budget and forecast for all costs, including payroll and other expenses
  • Experience in managing and developing a team, including performance management, performance reviews, disciplinary procedures, creating learning and development plans, coaching etc.
  • Has a good understanding of luxury guest expectations and desire to meet these expectations.
  • Project professional image at all times through personal presentation/ interpersonal skills.
  • Has awareness of industry trends in service, product and presentation. A passion for food, wine and the culinary arts that is knowledgeable and effusive.
  • Aptitude for developing promotions and marketing.

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