Food & Beverage Attendant

The Sofitel Auckland Viaduct Harbour is located in the heart of Auckland. Inspired by New Zealand's landscape and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination. All luxury appointed bedrooms and suites have private Juliet balconies, floor to ceiling windows, and oversized bathrooms with separate rain showers and deep soaking bathtubs. Stay in one of our Auckland Harbour suites to enjoy the amazing water views of Auckland.

At Sofitel Auckland, we pride ourselves on delivering a unique and high standard of food and beverage experiences to our guests. Our offerings include La Maree Restaurant, Grape & Olive Bar, French Press Café, Banquets, and Club Millésime.

We are seeking passionate Food & Beverage Attendants to join our team. This is a fantastic opportunity to gain experience across different areas of the hotel and discover your own passion within hospitality.

To succeed in this role, you will ideally have previous experience in a similar position within a recognised five-star hotel. Impeccable grooming, a genuine passion for food and beverage, and a refined manner are essential to meet the expectations of our discerning clientele.

A Career that lets your passion shine, in this role you will;

• Serve food and beverage items to guests in a friendly, professional, and timely manner to meet and exceed expectations.
• Deliver a smooth sequence of service that aligns with fine dining standards.
• Ensure an exceptional customer experience by providing outstanding guest service.
• Take food and beverage orders using suggestive selling techniques and ensure accurate delivery to guests.
• Provide menu knowledge and pairing recommendations (training will be provided).
• Clear tables during service, manage guest checks, and process payments following cash-handling procedures.
• Handle guest complaints professionally and escalate to the supervisor when necessary.
• Assist with direct service tasks, including serving tables, bussing, seating guests, and supporting cashier duties.
• Maintain station and table setup and complete assigned side duties.
• Barista experience and knowledge of coffee and tea are highly advantageous.

• Proven previous experience in fine dining or a white table cloth a la carte restaurant is highly advantageous.
• Sound knowledge and skill set of wine service is highly advantageous.
• Possess Micros operational knowledge is preferable but not essential.
• Excellent luxury verbal communication skills.
• Warm, welcoming and pleasant personality.
• Demonstrate team spirit and cooperation.
• Act with professionalism and integrity.
• Passion and willingness to learn

Benefits:

• Staff meal provided during shift
• Family & Friends Hotel Discounts Ongoing reward and recognition incentives and awards.
• Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.