Food & Beverage Attendant

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Primary Responsibilities

Duties

• Greet and welcome guests, assist with enquiries and restaurant bookings.
• Assist guests with menu offerings and maximise sales opportunities through knowledge of product and suggestive selling.
• Effectively take orders and ensure accuracy by repeating order(s) to the guests.
• Input orders promptly ensuring the kitchen can fulfill their duties effectively.
• Ensure that dockets are written clearly and correctly for inputting into the POS (point of sale) system.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance; ensure items are announced.
• Be knowledgeable of and operate within the Food Safety Program (e.g. Awareness of allergies and dietary requirements)
• Maintain hygienic food service techniques at all times.
• Maintain clean and neat presentation of bar and restaurant area(s), following set opening, closing and daily procedures.
• Take responsibility for your designated section and station.
• Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.
• Involved in the service of a variety of functions and events.
• Setup and reset specific Conference & Function activities as directed.
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
• Maintain currency of Responsible Service of Alcohol (RSA) certification, amendments and updates and adhere to RSA principles. Notify your manager/supervisor if you require assistance.

Other

• Take responsibility to ensure all required tasks are completed accurately and within given time frames
• Participate in scheduled training and development programs provided by Accor
• Abide by the Accor policies in relations to equal employment opportunity and harassment in the workplace
• Create a culture of inclusion and diversity allowing all team members to Feel Welcome and Feel Valued
• Abide by all Accor policies with special note of Accor primary policies and the Competition and Consumer Act Policy
• Attend and contribute to team and departmental meetings
• In line with the Accor Talent & Culture strategy, undertake and complete additional projects as required
• Ensure Hotel, Customer and Employee information or transactions are kept confidential during or after employment with the company
• Follow Company procedures with respect to grooming, performance and conduct standards, workplace health and safety, emergency procedures and all other property policies and procedures as detailed in the team member handbook, department procedure manuals and company policy manuals
• Any other reasonable tasks requested by your manager.

Main Complexity/Critical issues in the Job

• Practicing Responsible Service of Alcohol to Guests
• The physical aspects of the role which include but are not limited to; standing, walking, lifting and carrying, squatting, pushing, pulling, gripping, occasional ascending or descending of stairs.

Knowledge and Experience

• Customer service experience or experience in a similar environment
• An awareness of food safety practices preferred.
• Responsible Service of Alcohol certificate.

Competencies

• The ability to work a flexible 7-day roster. 

• Well-presented with a natural ability to build rapport with guests.

• Strong focus and passion for hotel operations 

• Ability to deliver excellent customer service 

• Self-motivated with positive and professional attitude 

• Proven ability to multi-task, work under pressure, and think on your feet