- Teilzeit
- Festanstellung
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Château Laurier, Ottawa, Canada
__jobinformationwidget.freetext.ExternalReference__
REF40371O
Fairmont Gold Supervisor (Part-Time)
Region
Luxury & Lifestyle
Dieses Stellenangebot ist nun abgelaufen. Bitte sehen Sie sich ähnliche Rollen unten an...
Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Fairmont Gold Supervisor
Fairmont Gold is a special place! The personalized service provided as you greet your Guests at check-in or serve them in the private lounge, will show them that you truly care. The luxury our Guests experience and the memories you make as a Fairmont Gold Attendant will create a sense of loyalty that will ensure their return.
What is in it for you:
- Wonderful company culture - our colleagues are at the heart of all that we do
- Food & Beverage discount of 50% in our restaurants
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Demonstrate Fairmont Corporate standards and Service Promise standards in every interaction with guests and colleagues.
- Make certain that all Fairmont Château Laurier policies, procedures and corporate standards are known, followed and acted upon at all times
- Responsible for all aspects of the Fairmont Gold operations, to ensure a smooth operation and the highest level of guest satisfaction at all times
- Review all Fairmont Gold reservations to ensure all standards are met
- Ensure that the reservations of our Fairmont President Club Members are in order and that members’ expectations are met
- Direct and execute approved plans and programs for Fairmont Gold in accordance with company and hotel policies
- Track and forecast daily, weekly and monthly Fairmont Gold occupancy
- Control room inventory including out of order rooms, sell outs, preventive maintenance and special room projects
- Ensure the highest revenues possible are generated by participating in, supporting and promoting the Fairmont Gold upsell program as well as monitoring honour bar revenue
- Provide exceptional concierge information to our guests
- Establish and maintain communication with all Fairmont Gold staff on a daily basis
- Develop and maintain contacts with counter parts in other Fairmont properties as well as other hotels and hospitality services in the city
- Strong and effective communication with all other departments, highlighting Fairmont Gold requirements from supplies to manpower requirements to ensure proper level of service to our guests
- Attend Department Communication meetings and other meetings in absence of Fairmont Gold Manager
- Maintain and report housekeeping and maintenance deficiencies in the department
- Provide exceptional service in the Fairmont Gold lounge
- Responsible for the set up and break down of all food and beverage presentations in the lounge (breakfast, coffee/tea service, bar service and canapés)
- Assist guests regarding food and beverage menu items
- Have knowledge of all menu items, garnishes, contents and preparation methods
- Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge from one food and beverage presentation to the next
- Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered
- Participate in recruitment, selection and performance management (including corrective action), of all colleagues working in Fairmont Gold
- Participate in the orientation and cross training process of all hotel colleagues who provide services to Fairmont Gold guests
- Ensure that the appropriate service levels are provided and achieved at all times
- Participate actively in the achievement of Guest Satisfaction initiatives
- Participate actively in the hotel community to further inter-departmental working relationships
- Take ownership in the achievement of Colleague Engagement Survey objectives
- Promote and enforce the hotel’s Health & Safety standards and emergency procedures
- Promote and adheres to the company’s Environmental and Green Team policies and procedures
- Perform related duties and special projects as assigned
- Previous Front Desk Agent experience required
- Two years' experience as a Concierge or Hotel Guest Services Agent
- Previous experience in a supervisory managerial capacity an asset
- Must have a proven record of exceeding guest expectations and commitment to guest service
- A Degree or Diploma in Hospitality Administration from a recognized University or College
- Previous food and beverage serving experience is preferred. Smart Serve certification required
- A sound knowledge of major cultures and expectations of international travelers
- Excellent written and verbal communication skills in both official languages
- Excellent interpersonal skills, with proven service leadership skills and the ability to inspire colleagues to deliver outstanding service
- Strong problem solving abilities
- Must have the ability to work cohesively as part of a team
- Organized and results-oriented with the ability to be flexible and perform well under pressure in a fast-paced changing environment
- Proven initiative and ability to complete projects in a timely manner
- Knowledge of Opera (Property Manager), Excel, Microsoft Word, Outlook
- Active member in good standing of Les Clefs D’Or is an asset
Physical Aspects of Position (included but not limited to):
- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting up to 20lbs
- Occasional ascending or descending ladders, stairs and ramps
Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
Ähnliche Jobs
Gehalt
Ort
ibis Yanbu Saudi Arabia, Yanbu, Saudi Arabia
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
IBIS
Job-Typ
Festanstellung
Locations
Yanbu
Job-Kategorie
Rooms
Beschreibung
Reception Agent First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable exper
Referenz
5ff75d2b-e49e-4563-8c08-92dcf54207e2
Verfallsdatum
01/01/0001
Gehalt
Ort
Raffles Doha, Doha, Qatar
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
RAFFLES
Job-Typ
Festanstellung
Locations
Doha
Job-Kategorie
Vertrieb und Marketing
Beschreibung
Raffles & Fairmont Doha are seeking an experienced and detail-oriented Groups & Events Manager to oversee the planning, coordination, and execution of group bookings, meetings, and luxury events. The
Referenz
97b4f503-92f2-4605-9468-9c4a76b2f82e
Verfallsdatum
01/01/0001
Gehalt
Ort
Raffles Doha, Doha, Qatar
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Doha
Job-Kategorie
Vertrieb und Marketing
Beschreibung
Job Summary:We are seeking a creative and results-driven Digital Marketing Executive to join our team. The ideal candidate will be responsible for developing, implementing, and optimizing digital mark
Referenz
912082dc-8e25-4217-870f-bb839d091373
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Lake Louise
Job-Kategorie
Food & Beverage
Beschreibung
Our newly renovated Guide's Pantry outlet provides prompt, professional and efficient service, offering fresh daily baked goods, gourmet sandwiches, salads, hot food, soups, decadent desserts and a ra
Referenz
c9297b10-979f-4ddd-ae4a-b6484bf2433c
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Lake Louise
Job-Kategorie
Rooms
Beschreibung
What you will be doing:Consistently offer a professional, engaging and friendly serviceEnsure the cleanliness of guest rooms, colleague service areas & corridors while adhering to hotel standardsMakin
Referenz
bcfb9f68-44dc-4f9c-a8fc-1884617e2b67
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Mayakoba, Playa del Carmen, Mexico
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Playa del Carmen
Job-Kategorie
Rooms
Beschreibung
¡Las primeras impresiones lo son todo! Tu sonrisa cautivadora y tu personalidad son la esencia de un gran Agente de Recepción en Fairmont Mayakoba.Ejecuta las funciones diarias de llegada y salida de
Referenz
83c5b0cd-c191-4d4f-b772-1e735ef1da1a
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Kochi Infopark, Kochi, India
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Kochi
Job-Kategorie
Culinary
Beschreibung
Preparation of South Indian Cuisine.Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to property recipes and standards.To supervise the assigned
Referenz
5957222e-7579-4c7c-ab66-0e21cbb14d09
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Kochi Infopark, Kochi, India
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Kochi
Job-Kategorie
Culinary
Beschreibung
Key Responsibilities:Supervision of Stewarding Team:Lead, train, and manage a team of stewards and other kitchen staff.Delegate tasks to ensure efficient operation of the department.Monitor staff perf
Referenz
be2174ba-9d22-4364-b782-9d03ffb4c299
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Bahrain Zallaq Thalassa sea & spa, Manama, Bahrain
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Manama
Job-Kategorie
Rooms
Beschreibung
Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, a
Referenz
05ed854f-8f20-4bd9-a0ad-8cd6c5f921ee
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Bahrain Zallaq Thalassa sea & spa, Manama, Bahrain
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Manama
Job-Kategorie
Rooms
Beschreibung
Job Description To supervise the Housekeeping operations ensuring that the hotel standards and procedures are fully known and followed.To supervise that all designated rooms are prepared as per standa
Referenz
93556912-0c5e-4ec7-92b9-5cae304696ce
Verfallsdatum
01/01/0001