F&B Supervisor

Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12-storey hotel. The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.

Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. 

Our mission is to make the impossible possible to realise your dreams. 

POSITION OVERVIEW

Department: Food & Beverage

POSITION OVERVIEW 

• Behaves and acts in an exemplary fashion, embodying the brand mind-set;
• Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development 
• Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards 
• Conveys the hotel's image through his/her attitude, professionalism and involvement in the field 
• Ensures that all products served to guests conform to standard and are of good quality 
• Develops revenue and profit margins 
• Helps the hotel meet its targets 
• Provides information for guests within his/her field of competence or directs them to the right person 
• Remains polite and courteous at all times whatever customers may request 
• Handling any complaints immediately and sensibly, and keeps the manager informed 

MAIN RESPONSIBILITIES 

Customer relations 

• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
• Enquires whether guests are satisfied throughout their experience 
• Takes into account and anticipates guests' needs        
• Convey the hotel image 

Professional techniques / Production 

• Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment 
• Supervises stock rotations for catering supplies and identifies any needs 
• Supervises and checks the bar, restaurant, menu, presentation 
• Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand 
• Coordinates with the departments close to the F&B department (front office, reservation etc.) 
• Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations 
• Ensures equipment remains in good condition and signals any need for technical intervention 
• Ensures compliance with legislation governing the sale of beverages 

Team management/ Talent & Culture 

• Contribute to guest’s satisfaction by providing high quality services with a warm and friendly and approach. 
• Develops employees' motivation and team spirit by creating a good working atmosphere 
• Integrates and trains employees, providing support for skills development     
• Ensures that employees are well presented (uniforms, personal hygiene etc.)     
• Helps employees improve their skills and provides support                                                                                                                                                                                                     

Commercial / Sales 

• Is familiar with all the hotel's services and promotes them to encourage guest loyalty 
• Increases sales through his/her innovative and creative approach and reliable advice 
• Promotes the special offers and full range of products 

Management and administration 

• Manages the products available for guests 
• Keeps the loss and breakage of equipment to a minimum and keeps the superior informed 
• Keeps an inventory of equipment and tracks items coming in and out. 

Hygiene / Personal safety / Environment 

• Ensures that the workplace remains clean and tidy 
• Knows and ensures the application of the hotel's security regulations (in case of fire etc) 
• Ensures the safety of people and property in the hotel  
• Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc). 

NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

PERKS FOR YOU

• Employee benefit card offering discounted rates at Accor worldwide
• Free and delicious meal breaks on duty
• Complimentary stays in UK and North Ireland
• Friends & Family discounts
• 50% food discounts in our restaurants
• Pension Scheme
• Health Insurance
• Eye Test Vouchers
• Staff Uniforms Provided
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21