F&B Attendant (Server) – (Muslims Only)

Hotel Overview: Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 85-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel authentic hospitality is seen throughout 1650guest rooms and suites are thoughtfully and elegantly appointed-with extravagant amenities and five-star services that allow for peaceful reflection and repose.  

1. Demonstrates Fairmont’s Service Plus Standards in all interactions
2. To report on duty punctually, in full uniform according to appearance and grooming standards
3. To promote and maintain a positive working relationship at all times with all the Colleagues in Fairmont Makkah.
4. To consistently offer professional, friendly and warm service
5. To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts
6. To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods.  To be able to answer any Guest questions about menu items in an informative and helpful way
7. To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation
8. To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
9. To understand each service station and all side duties assigned to that station
10. Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience
11. To understand how to operate all the equipment used in the outlet
12. To fully understand and follow the hotel’s recycling program and procedures
13. To actively participate in all health and safety procedures for Cascades and the entire hotel
14. To follow all of safety and sanitation policies when handling food and beverage
15. Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Restaurant
16. Follows Hotel’s telephone etiquette standards
17. Follows Occupational Health & Safety regulations
18. Reports suspicious people, parcels, and behaviors to Security
19. Ensures adherence to Fairmont’s Code of Ethics

• Minimum 1 years experience in F&B Operations in a luxury property preferred
• Strong interpersonal and problem solving abilities necessary
• Must be a highly organized person with strong planning skills
• Goal and results oriented
• Analytical skills, strength as a developer and a leader of others are essential
• International experience an asset
• Energetic, enthusiastic, self-motivated and a charismatic team player
• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
• Proficient in the English language (verbal & written), second language is an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Must be flexible in terms of working hours

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  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS