F&B Administrative Executive

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences. 

Administrative & Office Support
    •    Manage the daily administrative functions of the F&B office, ensuring smooth workflow and timely completion of tasks.
    •    Draft, prepare, and manage correspondence, presentations, memos, and official communications for the EAM – F&B.
    •    Maintain departmental records, contracts, permits, attendance, and confidential documents in a structured and secure manner.
    •    Coordinate and maintain the F&B calendar, including meetings, walkthroughs, training schedules, and departmental events.

Operational Coordination
    •    Provide administrative support for restaurants, bars, banquets, and in-room dining operations when required.
    •    Assist in preparing event orders (BEOs), F&B promotional plans, menu updates, and operational reports.
    •    Consolidate daily/weekly/monthly F&B reports, including revenue summaries, guest feedback analytics, and financial trackers.
    •    Ensure smooth communication between F&B outlets, Culinary, Finance, HR, and other support departments.

Guest & Stakeholder Liaison
    •    Support communication with guests, vendors, and partners on behalf of the F&B leadership when required.
    •    Assist in guest recognition programs, feedback follow-ups, and creating personalised F&B experiences.
    •    Track VIP movements and ensure alignment with operational teams for enhanced guest experience.

Financial & Procurement Support
    •    Assist with F&B budget preparation, department expenses, purchase requests, LPO follow-ups, and cost tracking.
    •    Maintain an updated tracker of F&B inventory, amenities, operating supplies, and promotional materials.
    •    Coordinate with finance for invoice processing, vendor payments, and compliance.

People & Training Coordination
    •    Support scheduling, training documentation, departmental onboarding, and HR coordination.
    •    Maintain attendance records, leave planning, grooming audits, and performance review documentation.
    •    Help organize team events, recognition programs, and internal communication initiatives.

Brand, Standards & Compliance
    •    Ensure adherence to Accor & Fairmont brand standards, service guidelines, and safety protocols.
    •    Maintain updated SOP libraries, audit checklists, LQA requirements, and mystery audit action plans.
    •    Assist with sustainability initiatives, hygiene audits, and corporate reporting requirements.

Minimum 5 years of F&B administrative experience in a luxury hotel environment.
    •    Strong understanding of food & beverage operations, service flows, and guest expectations.
    •    Excellent communication skills—written and verbal.
    •    Advanced proficiency in MS Office, Excel analytics, PowerPoint, and hospitality tech systems (Micros, SevenRooms, Birchstreet, ADACO, etc.).
    •    High level of discretion, professionalism, and ability to multitask under pressure.
    •    Strong attention to detail, proactive mindset, and exceptional organizational ability.