Executive Housekeeper

Sofitel Bali Nusa Dua Beach Resort is a French-inspired luxury 5-star beachfront resort with tropical gardens and sophisticated, modern architecture. Part of the MyResorts program featuring exclusive experiences for ALL members, it offers 413 rooms including 39 suites and villas with complete resort facilities: 3 restaurants, 2 bars, a Club Millesime VIP Lounge, Sofite FITNESS, Sofitel SPA, outdoor and indoor kids club and 24 function rooms including a Grand Ballroom and a Beachfront Ballroom.

This luxury beach resort is located within the exclusive resort area in Nusa Dua, Bali with stunning sunrise, pristine beach, and a beachside pathways stretched over 7 km, perfect for morning walks or a cycling tour.

As the leader of our Housekeeping Department, you will be responsible for ensuring the highest standards of cleanliness, hygiene, and guest satisfaction throughout our property.

• Oversee all Housekeeping operations, including guest rooms, public areas, and back-of-house spaces
• Develop and implement efficient cleaning procedures and quality control measures
• Manage, train, and motivate a large team of housekeeping staff
• Create and maintain staff schedules to ensure optimal coverage and efficiency
• Conduct regular inspections to ensure all areas meet our exacting standards
• Manage inventory, supplies, and equipment, ensuring cost-effective operations
• Collaborate with other departments to enhance guest experience and resolve issues promptly
• Implement and maintain health and safety protocols in line with local regulations and international standards
• Prepare and manage departmental budgets, controlling costs while maintaining quality
• Handle guest complaints and special requests with professionalism and efficiency
• Stay updated on industry trends and implement innovative housekeeping practices
• Ensure environmental sustainability in housekeeping operations

• Minimum of 5 years of experience in luxury hotel Housekeeping management
• Excellent written and verbal communication skills in English
• Proven leadership abilities with experience managing large teams
• Strong organizational and time management skills
• Proficiency in MS Office, particularly Excel, Word, and PowerPoint
• In-depth knowledge of cleaning techniques, products, and equipment
• Experience in budget management and cost control
• Excellent problem-solving and decision-making skills
• Strong customer service orientation with a focus on exceeding guest expectations
• Ability to work effectively in a fast-paced, multicultural environment
• Knowledge of health, safety, and hygiene regulations in the hospitality industry
• Physical stamina to perform regular property-wide inspections
• Flexibility to work varying shifts, including weekends and holidays
• Housekeeping Management certification is a plus