Executive Chief Steward

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Executive Chief Steward. The Executive Chief Steward is responsible for the leadership and oversight of all stewarding and setup operations across Fairmont Southampton. This includes ensuring the highest standards of cleanliness, sanitation, and organization throughout all kitchens, restaurants, banqueting spaces, and event venues.

The role is crucial in supporting culinary and F&B operations by maintaining equipment, managing inventory, optimizing processes, and leading a well-trained, efficient stewarding team. This leader must consistently uphold luxury standards, enforce stringent hygiene practices, and ensure the department operates safely, efficiently, and cost-effectively.

What you will be doing:

Stewarding Operations & Hygiene Management

• Oversee daily operations of the stewarding and setup department, ensuring immaculate cleaning and sanitization of all kitchens, dishware, silverware, glassware, and equipment.
• Maintain the highest hygiene and sanitation standards in full compliance with local regulations, brand policies, and food safety guidelines.
• Ensure proper operation, cleaning, and maintenance of all kitchen equipment and dishwashing systems.

Setup & Event Support

• Oversee the complete setup and breakdown of banqueting, restaurant, event, and beach venues according to established standards.
• Partner with F&B leadership to ensure consistent, luxury-level setup quality and cleanliness for all dining and event experiences.
• Establish and enforce setup standards in conjunction with F&B management.

Inventory, Equipment & Waste Management

• Manage inventory of stewarding supplies, chemicals, tools, and F&B support equipment.
• Implement strong cost-control measures and ensure accurate tracking and requisitioning of supplies.
• Oversee F&B waste management processes, ensuring proper disposal, recycling, and sustainability practices.
• Coordinate with Engineering to ensure timely preventive maintenance of all stewarding equipment.

Team Leadership & Training

• Lead, coach, train, and supervise the stewarding team to ensure high productivity, efficiency, morale, and service excellence.
• Conduct regular training on sanitation, safety, equipment handling, and chemical use.
• Promote a culture of teamwork, accountability, and continuous improvement within the department.
• Lead by example through hands-on training and coaching within the stewarding team, ensuring all training is properly documented and maintained.

Policy Development & Cross-Department Collaboration

• Develop and implement departmental SOPs, procedures, and safety protocols.
• Collaborate closely with the Executive Chef and F&B leaders to support seamless kitchen and dining operations.
• Participate in operational planning, cost control initiatives, and continuous improvement programs.

Safety, Hygiene & Compliance

• Ensure full compliance with all local health regulations, food safety standards, and Fairmont / Accor brand requirements across all stewarding and setup operations.
• Establish, implement, and continuously monitor hygiene, sanitation, and safety programs for all kitchens, stewarding areas, and event venues.
• Oversee the safe handling, storage, labeling, and inventory control of all cleaning chemicals in accordance with Safety Data Sheets (SDS) and hotel standards.
• Conduct regular inspections, audits, and risk assessments to identify gaps in safety, sanitation, and operational compliance, implementing corrective actions as required.
• Ensure all stewarding equipment, machinery, and facilities are operated safely and maintained in compliance with safety and engineering standards.
• Lead incident reporting, investigation, and follow-up for accidents, injuries, near misses, and safety concerns within the stewarding department.
• Enforce hotel fire, emergency, and evacuation procedures, ensuring the stewarding team is trained, informed, and prepared at all times.
• Maintain professional appearance, grooming standards, and conduct in line with Fairmont brand expectations.
• Proactively report and escalate maintenance issues, safety hazards, and compliance risks to Engineering, Culinary leadership, and Executive Management as required.
• Actively enforce hygiene standards, lead and support HACCP audits in close coordination with the Hygiene Auditor, and ensure all HACCP documentation is accurately maintained and stored in an organized, mobile filing system.

What will you bring to this role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• 5+ years in a supervisory or management role within stewarding or hotel operations, preferably in a luxury hotel or resort environment.
• Strong background in sanitation, hygiene, equipment handling, and large-scale F&B operations.

Education

• Diploma or certificate in Hospitality Management, Culinary Operations, Sanitation, or related field preferred.
• Food Safety and Sanitation Certifications (e.g., ServSafe or equivalent).

Competencies, Knowledge & Skills

• Thorough knowledge of stewarding operations, kitchen hygiene standards, and safety protocols.
• Strong leadership skills with a hands-on, collaborative approach.
• Excellent organizational and time-management abilities.
• Effective communication, interpersonal, and problem-solving skills.
• Ability to work under pressure while maintaining luxury service standards.
• Create an environment where colleagues are empowered, supported and recognized.
• Drive top performance to achieve exceptional results.

Personal Attributes

• Highly responsible, dependable, and committed to excellence.
• Approachable, professional, and team-oriented.
• Adaptable and able to thrive in a fast-paced, high-volume environment.
• Dedicated to fostering a positive and inclusive working culture.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Circumstances

• Flexibility to work a variety of shifts including evenings, weekends, holidays, and extended hours as required by operational needs.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. 

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.