Events Operations Manager

As the flagship hotel for the Mercure brand within Australia we invite you to belong to something bigger. We are a big hotel, looking for some big talent! With 517 refurbished rooms, 11 conference rooms, and multiple food and beverage outlets, Mercure Sydney is on the look out for an Events Operations Manager to join the team.

The Events Operations Manager leads all operational aspects of the events team. This role requires a detail-oriented professional who can ensure that all events are executed flawlessly, from operational planning stages to post-event evaluations. The Events Operations Manager will play a crucial role in delivering memorable experiences for clients and attendees alike.

• Serve as the primary point of contact for clients during events, ensuring their needs are met and expectations are exceeded
• Foster a team who are “guest obsessed” and prioritise creating positive experiences for our clients at every opportunity
• Liaise with the Event Sales team to ensure that all client requirements are planned and accounted for to deliver the best possible events
• Manage the day-to-day operations of events, ensuring smooth execution, adherence to timelines and client satisfaction
• Oversee all logistical aspects of events, including setup, execution and teardown
• Address any issues that arise during events promptly and efficiently to minimize disruptions
• Conduct evaluations after events to identify successes and areas for improvement, implementing changes for future events
• Strategically assess the staffing and rostering requirements of the events team, effectively managing the events roster, timesheet approvals, leave planning and payroll spend
• Demonstrate accountability by tracking and reporting on key performance indicators
• Maintain strong relationships with clients, vendors and internal teams to ensure seamless communication and collaboration

• Bachelor’s degree in Event Management, Hospitality, Business Administration, or a related field is highly regarded
• Minimum of 5 years of experience in event management or operations within a large venue, with a proven track record of successful event execution
• Willingness to work various shifts, including evenings and weekends as required by event schedules
• Strong leadership and team management abilities
• Excellent organizational skills with the ability to multitask effectively in a fast-paced environment
• Proficiency in event management software and Microsoft Office Suite
• Exceptional communication and interpersonal skills
• Strong problem-solving capabilities with keen attention to detail

What we offer

• Complimentary on-site parking
• 50% off staff meals
• Accommodation & restaurant discounts worldwide!
• We are a big hotel in a big brand so all the opportunities that come with the Accor size
• Access to Accor training programs using industry-leading platforms
• Primary location for public transport

If this sounds like what you are after – apply now and join our team!

Only applicants with full working rights will be considered

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.