- Vollzeit
- Festanstellung
- RAFFLES
- Vertrieb und Marketing
__jobinformationwidget.freetext.LocationText__
Raffles Doha, Doha, Qatar
__jobinformationwidget.freetext.ExternalReference__
REF38724I
Events & Conferences Executive
Region
Luxury & Lifestyle
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Scope and Objectives
Under the leadership of the Cluster Director of Conferences and Events, the Conferences & Events Executive is responsible for the coordination and management for the hotel’s groups and events, selling banquet services, function facilities and associated hotel services. It is the key requirement of this role to deliver top level of service quality in daily sales activities, communications and events planning and coordination in accordance with the hotels brand standards and services guidelines as established.
Supporting the sales activity for both hotels in the Corporate & Conference segment, organisation and smooth running of events on behalf of all clients for the Conference and Events Department. To maintain and increase the quantity of sales, maintain and develop new relationships with clients (new and existing). Present a professional, friendly and efficient impression of the Hotel at all times
This will be achieved through the provision of a well-organized and responsive booking service, the delivery of the product offer, the development of customer relationships and offering a personalized and tailored meeting management service.
Essential Responsibilities and Duties
- Responsible for the coordination of all group bookings of 7 rooms or more that do not require catering (with the exception of breakfast) and all conferences and events including social and weddings.
- This also includes the coordination of PCO group blocks relating to inventory, payment and group setup, where that group does not include catering.
- Handle enquiries for group and events bookings via fax, email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).
- Handle any other department issues related to groups and events (follow up on prepayment, routing, vouchers…)
- Preparation of group information sheets (group movements), BEO (Banquet events orders) and briefing of all involved prior to arrival of group.
- Produce reports and statistics as requested by the Director of Conferences and Events. This will include, but is not exclusive to, Group Wash and Business Turndown reports and 3-month Group Forecasts.
- Coordinate Events & Group payments, cancellations, rooming lists and terms and conditions including menus discussions, setup.
- Be in full compliance with Delphi standards and procedures to maintain up-to-date business and sales data
- Effectively utilizes Delphi functions and tools to optimize service efficiency and work productivity
- Maintains a precise filing system for all events Group reservations and correspondence.
- Maintains control of Guest History and implement policy and procedures.
- Ensures a clear line of communication with other departments for special requests
- Clear communication with all staff in relation to all events and group related topics.
- Ensure VIP and complimentary room night procedures are adhered to.
- Ensure Accor brand and company standards are implemented and updated.
- Ensure security and safety procedures are updated and implemented.
- Promotes and maintains good public relations with PCO’s, travel agents, airline companies and commercial organizations and solicits business for the hotel.
- Promotes positive working environment by developing positive team spirit.
- Setup of confidential contracts and agreements
- Other duties as requested.
Commercial
- Receive incoming calls, analyze client needs and know the services offered by the hotel and inform the client which of these match the customer’s needs ensuring a prompt and professional follow up.
- Apply the pricing and commercial policies of the establishment, prepare a quote, negotiate and conclude the sale to optimize volume of turnover for your department and being involved maintaining client loyalty.
- To maintain a good working relationship with your colleagues creating a team that works well together and with other departments.
- Maintain up to date records of all events and conferences. Manage the database, tracking new enquiries and business through conference.
- Regularly check the quality of the services offered through customer comments and feedback during service meetings.
- Ensure the proper distribution of the work sheets on a weekly basis and the relevant information to all departments. To attend daily and weekly operational meetings.
- Take part in all debtor’s meetings and follow up with any actions for the recovery of debts on behalf of the hotel.
- Monitor the commercial policies of the competition and keep up to date with what is happening in the area.
Production
- To manage the conference diary and keep it updated of any changes, amendments and cancellations.
- Be involved in welcoming and maintaining the loyalty of the clients.
- Prepare invoices for conference and all events.
- Check the correct organization of work and logistics for the entire department and make sure that information is correctly transmitted to the various services in question, especially the kitchen..
- To attend any meetings and training sessions as required for the position.
- To manage and report all emergencies and complaints using the procedures set by the Hotel.
- To maintain vigilance regarding possible fraud, theft and potential security risks.
- To be fully conversant with all facilities and services of the Hotel.
- To be conversant with the responsibilities and duties of staff and management at the Hotel.
- To deal with customer complaints and ensuring a prompt and professional follow up.
- To assist and ensure that all operational supplies and equipment are used properly and kept in good condition.
Customer Relations
- Provide efficient, friendly and professional service to all guests.
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
- Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
- Work together with trust so that colleagues and management meet the goals of the department/Hotel.
- Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
- Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
- Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.
Other
- Take responsibility to ensure all required tasks are completed accurately and within given time frames.
- Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
- Abide by Accor policy on EEO and Harassment in the workplace.
- Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization.
- Follow property procedures with respect to grooming, performance and conduct standards, workplace health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.
- Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
- Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
Qualifications:
Education and Experience:
- Bachelor’s degree in Event Management, Hospitality, Marketing, or a related field.
- Minimum of 3 years of experience in event planning or a similar role, preferably within the hospitality industry.
- Experience with large-scale events and conferences is highly desirable.
Skills and Abilities:
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
- Experience in using Delphi is preferred
- Proficiency in event management software and MS Office Suite.
- Attention to detail and a high level of accuracy.
- Creative problem-solving abilities.
Personal Attributes:
- A proactive and positive attitude.
- Strong leadership qualities and team management skills.
- Flexibility to work irregular hours, including evenings and weekends, as required by event schedules.
- Professional appearance and demeanor.
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
Ähnliche Jobs
Gehalt
Ort
The Harlow Hotel By Accor, Harlow, United Kingdom
Experience Level
Associate
Zeitplan der Arbeit
Teilzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Harlow
Job-Kategorie
Engineering & Wartung
Beschreibung
Maintenance Technician You perform highly diversified duties to install, troubleshoot, repair and maintain the property’s facilities and equipment to ensure a safe and functional environment for the
Referenz
aa2ead64-0bf4-4f38-94af-4c3152d38a35
Verfallsdatum
01/01/0001
Gehalt
Ort
Mercure Maldives Kooddoo Resort, Mercure Kooddoo, Maldives
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Maldives
Job-Kategorie
Wellness und Erholung
Beschreibung
The Assistant Spa Manager is responsible for the establishment and execution of clear short- and long-term goals. This includes the daily leadership of the spa and / or fitness / recreation team, busi
Referenz
1bee87a5-dbc1-4c32-8f84-8ae3f6d7d4aa
Verfallsdatum
01/01/0001
Gehalt
Ort
ibis Jeddah City Center, Jeddah, Saudi Arabia
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Jeddah
Job-Kategorie
Vertrieb und Marketing
Beschreibung
Cluster Marketing ManagerThis position is responsible for developing, implementing, and executing strategic marketing plans to attract potential guests and retain existing ones as well as management o
Referenz
ac8bb683-b45c-473b-81d7-58d038cf4abd
Verfallsdatum
01/01/0001
Gehalt
Ort
MONDRIAN MONDRIAN DOHA, Doha, Qatar
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
MONDRIAN
Job-Typ
Festanstellung
Locations
Doha
Job-Kategorie
Food & Beverage
Beschreibung
What do we expect from you?Under the general guidance of the Restaurant Manager/Supervisor or any other authorized by the management, assist in ensuring friendly, efficient and effective service of be
Referenz
9b7c4bc4-6fc3-4e15-aafb-38e15a848d2f
Verfallsdatum
01/01/0001
Gehalt
Ort
SO RESIDENCES SO/ UPTOWN DUBAI, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Talent & Culture / HR
Beschreibung
POSITION SUMMARYAssists in carrying out the daily activities of the Human Resource Office including recruitment, total compensation, and training and development. Additionally, he/she assists in deliv
Referenz
17774129-c74e-4c76-a337-0180a7d33c1b
Verfallsdatum
01/01/0001
Gehalt
Ort
Mövenpick Doha, Doha, Qatar
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
MOVENPICK
Job-Typ
Festanstellung
Locations
Doha
Job-Kategorie
Rooms
Beschreibung
As a Front Office Supervisor, you will play a crucial role in ensuring smooth operations at the front desk while providing guests with a memorable experience. You will be responsible for guest registr
Referenz
fd1ff628-fb6b-4bc7-bc9a-383678d7bf4f
Verfallsdatum
01/01/0001
Gehalt
Ort
ibis budget Southampton Centre, Southampton, United Kingdom
Experience Level
Entry Level
Zeitplan der Arbeit
Teilzeit
Marken
ACCOR
Job-Typ
Befristung
Locations
United Kingdom
Job-Kategorie
Rooms
Beschreibung
We are seeking a friendly and professional Front Desk/Welcomer (Part Time/Zero Hour Contract)to join our team in Southampton, United Kingdom. As the first point of contact for our guests, you will pla
Referenz
f58e10da-b37c-408a-a1f8-8374bf616f9e
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Bangkok Platinum Pratunam, Bangkok, Thailand
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
NOVOTEL
Job-Typ
Festanstellung
Locations
Bangkok
Job-Kategorie
Vertrieb und Marketing
Beschreibung
Correspond with prospects and answer any questions about the hotel’s venue options, rates, room types, venue packages, or promotions.Supporting the hotel sales manager in researching competitors.Coord
Referenz
46914f21-dd27-44c7-addc-1989ec6789a8
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Bangkok Platinum Pratunam, Bangkok, Thailand
Experience Level
Director
Zeitplan der Arbeit
Vollzeit
Marken
NOVOTEL
Job-Typ
Festanstellung
Locations
Bangkok
Job-Kategorie
Vertrieb und Marketing
Beschreibung
Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams.Effe
Referenz
318d66bd-8714-4621-a99b-bacc8405d64f
Verfallsdatum
01/01/0001
Gehalt
Ort
NOVOTEL GOA PANJIM, Panaji, India
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Panaji
Job-Kategorie
Talent & Culture / HR
Beschreibung
Communicate and support company policies & procedures to maintain high employee morale and motivation, and ensure an atmosphere of participative management.Ensure optimum service through the effective
Referenz
29a22f6e-ac0a-41c0-9576-8ccb7836d114
Verfallsdatum
01/01/0001