Event Operations Manager

At The Rimrock, it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities

Competitive Salary: 

$57,000 - $62,000 gross annually, based on previous experience and education.

This is a temporary position with a contract term of six months.

Reporting to the Director, Event Operations responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Strategize to exceed guest satisfaction results, thrive to grow our colleague engagement and surpass our financial goals during day to day tasks
• Recruitment, mentorship, performance management and development of 25-50 Event Service staff.
• Build and promote positive relationships with all internal and external stakeholders including other departments, colleagues and clients
• Participate in hotel meetings and initiatives, as required
• Comment on Forecast and Profit and Loss analysis
• Ensure attendance at pre-conference meetings and develop strong relations with on-site clients ensuring every need is anticipated
• Assume responsibility for all Banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies required
• Direct the daily operations in 18,000 square feet event space
• Participate and guide departmental monthly meetings
• Ensure process efficiencies
• Maintain the strictest confidentiality at all times on all matters pertaining to management, staff and any associated food and beverage matters
• Convey passion and enthusiasm to the Guests and our Banquet Team.
• Coordinate with the Conference Services Team and Culinary to ensure timelines are met and dietary needs are covered.
• Demonstrate flexibility and the ability to problem solve and communicate effectively  
• Act as someone that embraces change and understands it as a reality and necessity to make our hotel grow and compete within the market
• Actively look both inside and outside the industry for trends and best practices
• Other duties as assigned.

• Minimum 2 years’ experience in Food and Beverage Management including minimum 1 year in a Banquet/event/conference setting in a full service four (4) or five (5) diamond property
• Culinary and beverage knowledge required
• “Proserve” Certified
• Results oriented with the ability to be flexible, work well under pressure and be accountable to make sound, thoughtful business decisions
• Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination
• Must be computer literate with working knowledge of Excel, MS Word, PowerPoint and Windows programs
• Highly organized individual with the ability to handle numerous tasks at one time
• Knowledge Oracle, Birchstreet & Silverware applications – all regarded as helpful assets
• The ability to delegate tasks to team members and facilitate their completion
• Schedule flexibility, including early mornings, late nights, weekends, holidays, etc. for 3-12 hour shifts.
• Constant standing and walking through shifts
• Ability to lift up to 50lbs, and push up to 200 lbs on a daily basis
• Sitting for extended periods of time
• Kneeling, pushing, pulling and lifting on a daily basis
• Occasional ascending or descending ladders, stairs and ramps
• Ability to multitask, maintain focus and calm when presented with stressful situations.

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• One complimentary meal per shift in our staff cafeteria

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission