EN - Sales Manager

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Sales Manager

• Develop strong, secure and productive business relations with all companies within portfolio under the geographic / market segment allocated.
• Maximize occupancy and average rate of hotel through creative and selective selling.
• Service needs of customers by attending to all requests promptly and efficiently within 24 hours.
• Be the one point contact from the Sales team with the external client he/she is dealing with and handle responsively any escalations relating to the concerned client.
• Participate in hotel activities including promotions, sales blitzes, entertainment and other operational areas as directed.
• Pursue new market segments to secure sales and prepare proposals for consideration
• Be totally familiar with hotel products, rates, and promotions at all times.
• Prospect new customers and manage/develop existing ones with effective multi-department selling.
• Provide ongoing market intelligence by monitoring business sources and segments.
• Maintain up to date understanding of company products and rates and involvement in cross selling of these when required.
• Be aware of the strengths and weaknesses of all competing hotel and restaurant products and provide weekly regular updates after visiting competition hotels allocated for tracking purposes.
• Represent hotel at functions and other related events as directed.
• Positively communicate the hotel image to existing and potential customer at all times.
• Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.
• Report on trends in the industry and local markets.
• Maintain a calendar allowing you to meet all established deadlines and planned sales trips.
• Maintain accurate information on all new and on-going leads and accounts, including solicitation efforts.
• Establishes and sign contracts considering the official Rate Policy in co-ordination with the DOSM.
• Special deals (out of guidelines and rate policy) must in any case be discussed, co-ordinated and approved prior to offer with the hotel’s management.
• Be the one point contact from the Sales team with the external client he/she is dealing with and handle responsively any escalations relating to the concerned client.
• Ensure that targets set by the hotel are met consistently.
• Thoroughly familiarizes oneself with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.
• Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Other duties as assigned.
• Perform duties in a manner that respects company values.
• Assist in Task Force Teams for new openings if required.
• Carry out any other reasonable task (which may not be stated here) as requested.
• To ensure that all credit, billing and collection procedures that have been established by the hotel are implemented following the Credit Policies and Procedures.
• To ensure implementation of correct booking and filing procedures, including group room and meeting program history, Catering set up and themes, contractual agreements etc.
• To ensure that all sales contracts follow the established Hotel Policies & Procedures and are based and sound commercial judgment.
• To define and target key accounts and develop effective solicitation.
• To review all blocked rooms and meeting space of his assigned portfolio on weekly basis to ensure that all business is traced for confirmation.
• To ensure a high level of exposure for the hotel through direct sales solicitation.
• To review sales files to ensure correct booking procedures, including history, contract, and room block
• To ensure that sales team project a warm, professional and welcoming image.
• To be demanding and critical when it comes to departmental standards.
• To ensure that all Departmental SOPs are updated.
• To ensure that up to date Opera/Anais records of all corporate and group accounts and sales activities.
• To ensure that all meetings are well planned, efficient and results oriented.

What’s in it for you:
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives
Establish parameters, quotes and negotiate prices and seal contracts
Participate in tradeshows, conventions and promotional events
Maintain accounts, contact, activity and business details

Your experience and skills include:
Relevant sales experience is an asset
Ability to focus attention on guest needs, remaining calm and courteous at all times
Highly responsible & reliable
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits