EN - Reception Agent Night

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We are seeking a friendly and professional Reception Agent to join our team in Prague, Czechia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a memorable experience for everyone who walks through our doors.

• Greet guests warmly and professionally upon arrival
• Manage the check-in and check-out processes efficiently
• Handle guest inquiries and requests promptly and courteously
• Process reservations and manage room assignments
• Maintain accurate guest records using our property management system
• Coordinate with other departments to ensure guest satisfaction
• Handle cash and credit card transactions accurately
• Provide information about hotel amenities, local attractions, and services
• Assist with administrative tasks and reports as needed
• Ensure the reception area is clean, organized, and presentable at all times
• Respond to and resolve guest complaints in a timely and professional manner
• Upsell room upgrades and additional services when appropriate

• Proven experience as a Reception Agent or in a similar customer service role
• Strong customer-focused mindset with a friendly and professional demeanor
• Excellent communication skills in English; additional languages are a plus
• Proficiency in using property management systems, preferably Opera
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Basic computer skills, including proficiency in Microsoft Office suite
• Flexibility to work various shifts, including evenings, weekends, and holidays
• High school diploma or equivalent; hospitality-related education is a plus
• Ability to stand for extended periods and assist with light lifting when necessary

experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.