EN - Housekeeping Attendant

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As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Housekeeping Attendant
You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.

Responsibilities:

To provide hotel guests with clean, tidy and comfortable rooms and safe & hygiene staying environment.

1.         Specific Duties and Responsibilities:

1.1        To wear proper PPE before starting the shift.

1.2         Collect all required reports, pager and keys from housekeeping office at the beginning of the shift.

1.3        Prepare trolley for work.

1.4        Maintain clean and neat pantry and work area.

1.5        Check all vacant rooms and report any discrepancy and breakage and missing items and report accordingly.

1.6        Clean guest rooms, corridors and service area according to required standards and designated priorities.

1.7        Take good care of all cleaning equipment and clean them after duty hours.

1.8        Make economical and proper use of cleaning agents and supplies.

1. 1.        Report guest complains and maintenance problems to the Supervisor or housekeeping office.

1.10       Lost and Found items are to be handed to housekeeping office with all relevant details. Any Lost and           Found is to be reported immediately. 

1.11      Segregate of all rubbish at compactor room before end of shift.

1.12      Return all reports, pager and keys to housekeeping office the end of a shift and inform floor supervisor.

1.13      Report any outstanding matter before signing off.

1.14      Any other duties assigned from time to time.

2.         General Responsibilities

1. 1. To promote efficiency, confidence, courtesy and an extremely high standard of social skills.

1. 1. To generally promote and ensure good inter-departmental relations.

1. 1. To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.

1. 1. To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment and to upsell the product.

1. 1. To adhere to Company and Hotel rules and regulations at all times

1. 1. Maintains key corporate documents and records.

1. 1. Produces correspondence and documents and maintain presentations, records, spread sheets and databases.

1. 1. Sorting and distributing incoming posts and organizing and sending outgoing posts.

1. 1. Keeps up-to-date contact details (i.e. names, addresses and telephone numbers) for the management committee and (where relevant) ordinary members of the organization.

1. 1. Compiles lists of names and addresses that are useful to the organization, including those of appropriate officials or officers of voluntary organization.

1. 1. Photocopying and printing various documents, sometimes on behalf of the staff.
   2. Circulating agendas and reports.
   3. Orders and maintains stationery and equipment.

1. Occasional Responsibilities
   1. To report any equipment failures/problems to the Maintenance Department.
       
   2. Pass & Follow up any maintenance requests to the Desk Coordinator/Supervisor and follow their Instructions.

1. 1. To participate in any Training/Developments schemes as recommended by senior management.

1. 1. Assist the Duty Manager in any task outlined/detailed by him/her.

1. 1. To comply with any reasonable request made by management to the best of your ability.

1. Legal Responsibilities
   1. To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.

5.       HSE Responsibilities

1. 1.     Assists & Takes participation in environmental improvements programs which helps to Reduce, Reuse & Recycle air, water & Energy Resources by proper segregation of garbages.

1. 1. Shall observe Company’s all safety & Environmental rules and regulations and hygiene protocols at all times.

1. 1. Shall report any unsafe condition or Environmental issues to their In-charge/Foreman or Safety Personnel.

1. 1. Shall comply all the Rules and regulations implemented by the Hotel Authorities and ensure all works are carried out in a safe manner.

1. 1. Shall use the appropriate personal protective equipment while carrying out their duties.

6.  Authorities and Accountabilities

6.1 To consider the requirements related to IMS matters (Legal / Contractual) during finance activities, to effectively implement.

6.2 Performance and adequacy of the document control system related to his/her job.

6.3 To ensure that the company remains profitable and give good returns to head office.

7.       Covid-19 Responsibilities

1. 1. Wash hand with soap and water for at least 20 secs. Rub palms, fingers & thumb. Alternatively, use an alcohol-based hand sanitizer.

1. 1. Wear masks correctly and gloves to avoid direct contact with surfaces. Dispose all used mask & Gloves in the properly designated hazardous waste bins.

1. 1. Keep physical distance of 2 meters & avoid close contact with anyone showing signs of respiratory illness and if not feeling well, report immediately to your Supervisor & Head of Department.

1. 1. Practice routine cleaning and disinfecting of frequently touched surfaces using proper disinfectants in workplace includes; floors, door handles, light switches, window handles, tables, chairs, computer keyboard & mouse, telephones, mobile phone, office equipment & cleaning equipment, etc.

Competency:

• Education: Minimum level in English Communication

• Experience: 1 to 2 Years in the Same Capacity

• Skills: Pulling & Pushing, Good Communication, & Team Player.

What you will be doing:
Clean all assigned guestrooms to standard
Take initiative to add a personalized experience for the guest
Take ownership of guests’ privacy and belongings, while ensuring exceptional service

Your experience and skills include:
Warm and caring personality; previous housekeeping experience is an asset
Ability to anticipate and focus attention on guest needs, being professional and welcoming
Excellent organizational skills and time management