Duty Manager

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

1. Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.
2. Announce VIP rooms to Housekeeping and F&B departments
3. Ensure VIP rooms are ready, checked and all in order prior arrival
4. Attend management morning briefing if needed/requested
5. Take responsibility of your shift & handle situations, ensure that reception team on shift is looked after and helped if needed
6. Register and process check in for all arrivals
7. Conduct daily briefing & ensure IQ standard is followed
8. Perform Check in & Check Out at the reception
9. Be part & lead in success of Circle M enrolment and assist to achieve the hotel target
10. Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target
11. Check online comments (Tripadvsior, Booking.com etc) and investigate issues then report to the manager
12. Ensure guest comments are investigated and reply back to guest accordingly
13. Assist in achieving TrustYou targets
14. Attend guest requests and take action accordingly
15. Handle guest complaints and take action immediately to ensure satisfaction is delivered
16. Assist Hotel Manager on Duty when/if required
17. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests’ departure.
18. Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.
19. Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
20. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
21. Handle issuance of guest room key cards and ensure effective control for guest security.
22. Check Paymaster daily and give feedback RDM with action taken
23. Encourage rooms & breakfast upselling daily to the team and share result and feedback
24. Check Hotel situation, occupancy, functions, groups, MIPs

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits