Duty Engineer

Mercure Serpong Alam Sutera 

Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment, and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure traveler.

Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment, and shopping experiences, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.

Duty Engineer – Summary of Responsibilities

The Duty Engineer ensures the efficient operation, safety, and maintenance of all hotel engineering systems. The role responds to technical issues and emergencies, carries out preventive maintenance, and coordinates with other departments to support smooth hotel operations and guest comfort.

Key Responsibilities – Duty Engineer 

• Ensures the smooth and continuous operation of all hotel engineering systems, including electrical, mechanical, plumbing, HVAC, fire safety, and building services.

• Responds promptly to maintenance requests, technical issues, and emergencies to minimize disruption to hotel operations and guest comfort.

• Conducts routine inspections and preventive maintenance according to schedules and engineering standards.

• Monitors equipment performance and reports faults, defects, or safety hazards to the Chief Engineer.

• Ensures compliance with safety regulations, fire life safety standards, and statutory requirements.

• Supervises contractors and external service providers during repair and maintenance works.

• Maintains accurate maintenance logs, work orders, and shift handover reports.

• Coordinates closely with Front Office, Housekeeping, and other departments to support daily operations.

• Ensures proper use, care, and storage of tools, equipment, and spare parts.

• Acts as the engineering point of contact during assigned shifts and assumes responsibility in the absence of the Chief Engineer.

• Diploma or vocational certification in Engineering (Electrical, Mechanical, or related field).

• Minimum 1–2 years of experience in hotel engineering or a similar hospitality environment.

• Sound knowledge of electrical, mechanical, plumbing, HVAC, and building maintenance systems.

• Familiar with fire life safety systems and preventive maintenance practices.

• Ability to respond effectively to emergencies and work shifts as required.

• Good communication skills and ability to coordinate with internal departments and contractors.

• Basic computer skills for maintenance, reporting, and documentation.

• Knowledge of safety regulations and statutory requirements is an advantage.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can consider them.