Director, Talent & Culture

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown New Orleans, the Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, three food & drink venues, a swimming pool with expansive views of the city, more than 14,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

We are seeking a visionary and experienced Director of Talent & Culture to join our dynamic team in New Orleans, United States. As a key member of our executive leadership, you will be responsible for shaping and driving our organization's talent strategy and cultural initiatives. This role offers an exciting opportunity to make a significant impact on our most valuable asset - our people.

• Develop and implement comprehensive talent management strategies aligned with organizational goals
• Lead and mentor the Talent & Culture team, fostering a collaborative and innovative work environment
• Design and oversee employee engagement programs to enhance workplace culture and job satisfaction
• Oversee Talent & Culture initiatives, acting as a liaison between corporate office and hotel 
• Partner with executive leadership to identify and address organizational talent needs and challenges
• Oversee the full employee lifecycle, including recruitment, onboarding, development, and retention strategies
• Develop and manage the department's budget, ensuring efficient allocation of resources
• Stay abreast of HR trends and best practices, implementing innovative solutions to drive organizational success
• Ensure compliance with federal, state, and local employment laws and regulations
• Lead change management initiatives to support organizational growth and transformation
• Develop and implement performance management systems that drive employee growth and organizational success
• Create and maintain strategic partnerships with educational institutions and industry organizations

• 10+ years of progressive Human Resources leadership experience, with at least 5 years in a senior management role
• Previous senior leadership experience in hospitality preferred
• Proven expertise in talent acquisition, employee relations, performance management, and organizational development
• In-depth knowledge of US labor laws and employment regulations
• Strong strategic planning and execution skills, with the ability to align HR initiatives with business objectives
• Excellent leadership and team management abilities, with a track record of building high-performing teams
• Outstanding communication and interpersonal skills, with the ability to influence at all levels of the organization
• Demonstrated experience in developing and implementing company-wide HR policies and programs
• Expertise in change management and organizational transformation
• Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree preferred
• SHRM Senior Certified Professional (SHRM-SCP) or similar professional certification strongly preferred
• Proven ability to thrive in a fast-paced, dynamic organization
• Strong problem-solving skills and a data-driven approach to decision-making

Your team and working environment:

•  If creating memories and being part of an exceptional guest experience appeals to you, perhaps you would be interested in joining the outstanding team of hospitality professionals at The Fairmont New Orleans 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.