Director of Sales

Mama Shelter is heading to Downtown Los Angeles! This vibrant, new hotel offers 140+ eclectic rooms and suites, and multiple restaurants, including a rooftop bar. Located in the Fashion District, guests will enjoy easy access to some of LA's most dynamic neighborhoods and attractions.

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible. 

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Would you like to be part of the opening of our Mama Shelter in Downtown Los Angeles!?

THE MISSION?

• You’re the person our Mama trusts to develop the property’s sales 💸, through a proactive approach that aligns with the Mama standards. 
• Working closely with management, you’ll develop our sales strategy and pricing policy to create customer demand: overnight stays 🛏️, sales meetings 💼, company seminars 📝, workshops with cocktail receptions, meals... All roads lead to the Mama 🏁🏳!
• You’ll monitor performance and adjust tactics along the way to make sure we’re hitting our targets and staying ahead of the game.
• A true team leader 👥, you are responsible for and lead the Sales team, making sure our customers' satisfaction is at a high level ☀. From recruitment and onboarding to coaching and development, you’ll build a proactive, high-performing environment where everyone can shine.
• As a Mama brand ambassador  💼, you’ll convey our values through your energy ⚡ and good humor. 😄
• You’ll work closely with our Ennismore regional contacts and brand leads for Sales, Revenue, and Brand—as well as the Accor Global Sales team—to align strategies and maximize opportunities.
• Mama is counting on you to establish and maintain relationships with all the local, regional, national and international players 🌍: agencies, production companies, congresses, institutions... They love you! ❤️

Mama Loves Business! 🤓

MADE FOR YOU? ONLY IF…

• You're passionate about sales without being the Wolf of Wall Street! 🤑💵 
• You bring 5+ years’ experience in a senior hotel sales role, preferably within a lifestyle hotel brand.
• You know the Los Angeles market and its key feeder markets like the back of your hand.
• Every detail is important to you, and nothing is overlooked thanks to your sense of organization and anticipation. 🕒
• With a keen sense of communication, you're professional, diplomatic and know how to bring all departments together. You can handle difficult situations.
• Curious by nature, you're constantly on the lookout for new things and you’re great at leveraging these new things to generate revenue 🤨. 
• Blessed with excellent interpersonal skills, you're never short of resources when faced with a customer situation. 💡
• You inspire with high energy, genuine motivation, and a leadership style that brings out everyone’s best.
• Action-oriented, you get your hands dirty and believe that participative management is the key to success. 
• You know how to handle pressure and stress (Master Yoda taught you everything you need to know). 🧘‍♂️
• Unbeatable at Monopoly, you know how to set the right price at the right time! 🎲
• You know how to use the right tools to report to owners, management, and the team: your Powerpoint animations and Excel spreadsheets are the envy of many! 📊
• Your passion for hospitality shows in everything you do—you create guest-centered experiences and inspire your team to do the same.
• You are highly responsible, reliable and ethical. A reputation for honesty and integrity.

YOUR LITTLE EXTRAS :

• With your extensive similar experience, you have quite a bit of bottle – and no, we’re not talking about the drinking kind 😉. 

• Charismatic, you are a real gladiator in a suit like Olivia Pope, and you know how to stand your ground. 🤼 
• With a sense of contact and hospitality that reflects your personality, clients come for you as well! 
• You’ve lost count of the number of local stars in your contacts! 🤵⭐ 

OUR LITTLE EXTRAS ARE:

• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• A competitive package and plenty of opportunity for development.
• Offers on various Mama and Ennismore Group restaurants and hotels 🍕🛏
• Discover worldwide benefits with the Accor Heartist benefits 🌎🔓
• Discounts so crazy Mama products are jealous 🧡🛍
• A free night at Mama when you join: the chance to experience Mama as a customer!
• And of course, a team bursting with energy and passion to welcome you 💥

The annual base salary for this role is starting at $150,000.

Mama Shelter Downtown LA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Mama is an inclusive company, and our ambition is to recruit and promote diverse talent.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.