Director of Sales for International Leisure Sales

Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel authentic hospitality is seen throughout 1618 guest rooms and suites are thoughtfully and elegantly appointed-with extravagant amenities and five-star services that allow for peaceful reflection and repose. 

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

Swissôtel Makkah is Swissotel’s first hotel to open in Saudi Arabia. The hotel offers 1500 elegant rooms and suites with modern design, complementing the values of today’s Arab culture. As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque. Swissôtel Makkah is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business center. It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram.

Swissôtel Al Maqam is Swissôtel’s Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture. As part of the the Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel located in close proximity of the Masjid Al Haraam, overlooking the Holy Ka’aba and the Grand Mosque. Swissôtel Al Maqam is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram.

As Director of Sales for International Leisure Sales you will be reporting to the Group Director of Sales of FRS Makkah Complex to drive business needs and expand existing business through promotional efforts and sales channels. You will work to develop the sales group and groom a high-performing sales team. Specifically, you will be responsible for performing the following tasks to the highest standards:

Main Responsibilities:

• Monitor and oversee the sales colleagues (direct reports, if any) on a day to day basis, monitoring sales action plans on a regular basis.
• Ensure all customers’ requirements are determined and met.
• Actively promote an awareness of the customer’s requirements throughout the organization.
• Management of the top producing accounts within the segment ensuring that client visitations and entertainment target are met, focusing on high end suite business.
• Ensure that all relevant systems are updated with the client information, production and sales activities.
• Achieve and or exceed the monthly/quarterly and annually established sales targets.
• Handle all daily matters relating to sales operations.
• Continually evaluate the respective markets and their needs, comparing them with existing products and services.
• Recommend to Group Director of Sales necessary sales action plans or procedure revisions to increase production of the various market segments.
• Assist Group Director of Sales with the production of the annual Sales Plans, hotel budgets along with the departmental performance plan in line with the team individual targets.
• Advise Group Director of Sales regarding sales progress and booking trends in the respective market segments.
• Responsibility for the Leisure industry segments.
• Attends overseas sales trips and road show as required.
• Ensure measurable quality objectives are established and actively participate in review of these objectives (monthly/quarterly and annually).
• Provide constant coaching, counseling and discipline to colleagues to ensure that their capability to meet the needs of the customer and hotel.
• Determine the necessary competence for colleagues and provide the relevant training or other actions to satisfy these needs.
• Monitor all Leisure incentive programs ensuring that all departments are fully briefed and aware of their roles and responsibilities with these programs.
• Achieve and exceed budgeted room nights and revenue goals annually.
• Utilize the marketing plan in order to uncover new and potential business.
• Ensure accuracy for forecasting of revenues with most updated information.
• Assist Sales/Catering/Convention services in obtaining necessary customer information and closing business, as requested.
• Participate in daily/weekly Revenue meeting, sales strategy meeting, pre-convention meetings.

• Knowledge of the local market
• Knowledge of hospitality industry
• A passion for sales and target-based performance
• Relevant degree, in sales, business development or other relevant business field, from an academic institution
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
• Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
• Excellent organisational and planning skills
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work well under time pressure and/or demanding travel schedules
• Demonstrated previous experience in a Director of Sales role with the proven ability to close a sale