Director of Rooms /Asst Director of Rooms

Exquisitely designed, magnificently welcoming, Sofitel Kuala Lumpur Damansara is your private oasis of luxury and relaxation. Promising an unforgettable fusion of Malaysian culture and French art de vivre, every detail is curated for your comfort.

Sleep dreamily and dine divinely. Relax in our award-winning spa, and cool off in the refreshing pool. A hotel that cares for you as much as it cares for its community, just steps from the restaurants and shopping centres of Damansara Heights.

Job Description: Director of Rooms

Department: Rooms Division
Reports to: General Manager
Supervises: Front Office, Housekeeping, Guest Relations, Concierge, Recreation and Spa.

Job Purpose:
As the Director of Rooms, you are the ambassador of the Sofitel luxury experience, responsible for leading all aspects of the Rooms Division to deliver exceptional guest journeys inspired by French elegance and local refinement. You ensure operational excellence, elevate guest satisfaction, and drive team engagement in alignment with Accor Luxury brand standards.

Key Responsibilities:

• Lead and oversee daily operations of the Rooms Division, ensuring a seamless and luxurious guest experience
• Champion Sofitel brand pillars – Cousu Main service, French Joie de Vivre, and Art de Vivre – in all guest interactions and service standards
• Develop strategic plans to enhance guest satisfaction (TrustYou & LQA) and operational efficiency
• Drive revenue performance by optimizing rooms inventory, upselling, and contributing to yield strategies
• Inspire, coach, and develop department heads, ensuring strong succession planning and team engagement
• Collaborate closely with Sales, Revenue, F&B, and Talent & Culture to deliver holistic guest experiences
• Maintain highest hygiene, safety, and sustainability standards (Green Globe)
• Ensure compliance with Accor policies, Sofitel brand guidelines, and local regulations
   

  Job Description: Assistant Director of Rooms

  Department: Rooms Division
  Reports to: General Manager
  Supervises: Front Office, Guest Relations and Concierge

  Job Purpose:
  The Assistant Director of Rooms supports all aspects of the Rooms Division, ensuring flawless guest service aligned with Sofitel’s luxury standards. This role actively leads by example, inspires operational excellence, and plays a key role in enhancing guest satisfaction and team engagement.

  Key Responsibilities:

• Support the General Manager in overseeing daily operations and ensuring luxury service excellence
• Lead the Front Office and Guest Experience teams with attention to personalized service and brand storytelling
• Actively engage with guests to anticipate needs, resolve complaints, and elevate the overall guest journey
• Ensure staff grooming, SOP adherence, and training reflect Sofitel brand values and LQA standards
• Assist with operational planning, budgeting, forecasting, and reporting
• Lead daily briefings, conduct floor presence audits, and monitor guest feedback platforms
• Handle Rooms Division leadership responsibilities in the absence of the Director of Rooms

Director of Rooms 
Qualifications:

• Degree in Hospitality Management or related field
• Minimum 8-10 years of Rooms Division experience, with at least 3 years in a senior leadership role within a luxury brand
• Proven track record in guest satisfaction, luxury service delivery, and team leadership
• Excellent interpersonal, communication, and financial management skills
• Strong knowledge of Opera PMS, Microsoft Office, and guest feedback platforms
  
  Asst Director of Rooms 

• Qualifications:

• Diploma or Degree in Hospitality or related discipline
• Minimum 5-7 years of progressive Rooms Division experience in a luxury hospitality setting
• Strong leadership and guest service skills with a luxury service mindset
• Proficient in Opera PMS, MS Office, and familiar with guest satisfaction systems (TrustYou)
• Passion for luxury hospitality, team engagement, and operational precision

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