- Vollzeit
- Festanstellung
- 21C MUSEUM HOTELS
- Geschäftsführung & Hotelmanagement
__jobinformationwidget.freetext.LocationText__
21c Museum Hotel Cincinnati, Cincinnati, United States
__jobinformationwidget.freetext.ExternalReference__
REF45887V
Director of Operations
Region
Luxury & Lifestyle
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.
Come join our Flock!
Reports To: General Manager
Supervises:
General Purpose: Plans and manages the rooms and related areas of operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the rooms and related areas. Recommends the area's budgets/forecasts and manages expenses within approved budget/forecasts constraints. The major areas of responsibility/management include the front office/guest services, housekeeping, engineering, security and gift shop. Participates in total hotel management as a member of the Hotel Executive Committee.
Specific Responsibilities:
- Manage the human resources in the department in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
- Develops, recommends, implements and manages the department's annual budget, business plan, forecasts and objectives to meet/exceed management expectations.
- Implement company programs and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction.
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
- Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets.
- May assume the responsibilities of the General Manager in their absence.
- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested of new hotel openings.
- Lead the monthly P/L review in GM's absence.
- Visit other properties for openings and when needed.
- Conduct weekly documented walk-throughs with housekeeping and engineering
- Participate in and become knowledgeable in the sales process.
- Participate in revenue management meetings.
- Participates and troubleshoots in IT related matters.
- Be visible within the property and recognized as a leader across all departments.
- Head the completion of the month-end executive summary.
- Work with the Controller to ensure all key dates are achieved for all financial related matters.
- Learn the management agreement and be able to comply with all covenants.
- Work with HR to be sure that orientations, training, new hire paperwork, team member rallies and employee relations are strong.
- Other duties as assigned by your supervisor or manager.
- Requires advanced knowledge of the principles and practices within the Rooms Discipline and Hospitality Profession. This includes experiential knowledge required for management of people and complex problems.
- Ability to study, analyze and interpret complex activities and/or information in order to improve practices or develop new approaches.
- Ability to make decisions with only general policies and procedures available for guidance.
- Supervisory/management skills.
- Must possess ability to negotiate, convince, sell and influence professionals and/or hotel guests.
- Excellent communication skills are required to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner.
- Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment.
- Must be able to accomplish any task required of associates within assigned departments.
- Ability and tolerance to manage a diverse work force and to relate to people from a variety of backgrounds.
- Demonstrates experience and skill at creating culture of care, concern and accountability.
- Committed to great customer service with a passion for promoting the company internally and externally.
- Must pass a background check.
Education/Formal Training:
- A four year college degree or equivalent education/experience.
Experience:
- Three years of employment in a related position in the hospitality industry.
Travel Requirements:
- Limited travel associated with corporate training, off-site meetings, etc.
All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
Ähnliche Jobs
Gehalt
Ort
Qantas Lounges by Accor - Sydney, Mascot, Australia
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Mascot
Job-Kategorie
Food & Beverage
Beschreibung
Duties;Prepare and Serve Beverages:Brew coffee and espresso drinks (lattes, cappuccinos, americanos, etc.).Prepare and serve alcoholic drinks such as cocktails, beer, wine, and mixed drinks.Follow sta
Referenz
efbeafbb-3c90-407f-93c5-486673e04e2e
Verfallsdatum
01/01/0001
Gehalt
Ort
21c Museum Hotel St Louis, St. Louis, United States
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
21C MUSEUM HOTELS
Job-Typ
Festanstellung
Locations
United States
Job-Kategorie
Food & Beverage
Beschreibung
Reports To: Food & Beverage DirectorSupervises: Banquet staff of approximately 20 peopleGeneral Purpose: The Banquet Manager coordinates the planning and executing events scheduled in the hotel's even
Referenz
1e25fdb1-4b8a-479e-bb63-8065c57ba688
Verfallsdatum
01/01/0001
Gehalt
Ort
21c Museum Hotel Kansas City, Kansas City, United States
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
21C MUSEUM HOTELS
Job-Typ
Festanstellung
Locations
Kansas City
Job-Kategorie
Rooms
Beschreibung
Reports To: Executive Housekeeper General Purpose: Cleans and prepares guest rooms and public areas by meeting an established standard of cleaning to assure guest satisfaction and the overall appeara
Referenz
acbdd9e0-20fc-4622-82e5-ad033feeee25
Verfallsdatum
01/01/0001
Gehalt
Ort
21c Museum Hotel Kansas City, Kansas City, United States
Experience Level
Entry Level
Zeitplan der Arbeit
Teilzeit
Marken
21C MUSEUM HOTELS
Job-Typ
Festanstellung
Locations
Kansas City
Job-Kategorie
Rooms
Beschreibung
Reports To: Night Manager/Front Office Manager General Purpose: Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to pro
Referenz
d66d9c5f-de72-452c-9a5d-a43be22734f4
Verfallsdatum
01/01/0001
Gehalt
Ort
21c Museum Hotel St Louis, St. Louis, United States
Experience Level
Associate
Zeitplan der Arbeit
Teilzeit
Marken
21C MUSEUM HOTELS
Job-Typ
Festanstellung
Locations
United States
Job-Kategorie
Food & Beverage
Beschreibung
Reports To: Restaurant Managers, Food & Beverage DirectorGeneral Purpose: The AM Restaurant Server is an engaging and enthusiastic ambassador for the restaurant, intuiting the guest's appetites throug
Referenz
55ee4a2f-20bb-4c50-a6fb-3a2aa69d568e
Verfallsdatum
01/01/0001
Gehalt
Ort
21c Museum Hotel St Louis, St. Louis, United States
Experience Level
Associate
Zeitplan der Arbeit
Teilzeit
Marken
21C MUSEUM HOTELS
Job-Typ
Festanstellung
Locations
United States
Job-Kategorie
Food & Beverage
Beschreibung
Reports To: Dining Room Manager & General ManagerGeneral Purpose: The restaurant Host is the first employee to interact with arriving guests as they enter the restaurant. It is the job of the Host to
Referenz
19233451-73b5-49f6-9989-6cd0d9ebaa43
Verfallsdatum
01/01/0001
Gehalt
Ort
21c Museum Hotel Kansas City, Kansas City, United States
Experience Level
Entry Level
Zeitplan der Arbeit
Teilzeit
Marken
21C MUSEUM HOTELS
Job-Typ
Festanstellung
Locations
Kansas City
Job-Kategorie
Rooms
Beschreibung
Title: Front Desk Agent Reports To: Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and
Referenz
a5b84332-dea2-4b63-8b6e-84a70b05865f
Verfallsdatum
01/01/0001
Gehalt
Ort
Mövenpick Sharm El Sheikh, Sharm El Sheikh, Egypt
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
MOVENPICK
Job-Typ
Festanstellung
Locations
Sharm El Sheikh
Job-Kategorie
IT
Beschreibung
Position Title: IT Manager Location: Movenpick Resort Sharm El Sheikh, South Sinai, Egypt Department: Information Technology Reports To: General ManagerPosition Summary: The IT Manager is responsi
Referenz
b484df45-e3db-47d7-b4fd-e737fbb76421
Verfallsdatum
01/01/0001
Gehalt
Ort
Banyan Tree Doha, Doha, Qatar
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
BANYAN TREE
Job-Typ
Festanstellung
Locations
Doha
Job-Kategorie
Wellness und Erholung
Beschreibung
As a Recreation Attendant you are responsible to provide warm, engaging and authentically local personalized service to all guests who utilize the facilities What you will be doing: Actively engage w
Referenz
d9318168-01d6-4411-b5e0-55db40a85d60
Verfallsdatum
01/01/0001
Gehalt
Ort
Banyan Tree Doha, Doha, Qatar
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
BANYAN TREE
Job-Typ
Festanstellung
Locations
Doha
Job-Kategorie
Vertrieb und Marketing
Beschreibung
Key Responsibilities:Provides a friendly, smooth, prompt and courteous service to all guests and reservations.Responsible for the sales and management of all group bookings of 8 rooms or morePreparati
Referenz
1af7d54d-7a9c-4df6-ab6c-ecbf1b25fce1
Verfallsdatum
01/01/0001