Director of Information & Telecommunication

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Develop and implement an IT strategy that aligns with the overall business goals, ensuring technology investments support long-term growth.
• Oversee all IT systems' installation, configuration, and maintenance, including property management systems (PMS), point-of-sale (POS) systems, guest Wi-Fi, telecommunications, and back-office systems.
• Ensure that the networks and data are protected from cyber threats through the implementation of robust security measures, including firewalls, encryption, and regular audits.
• Manage relationships with technology vendors and service providers, negotiating contracts and ensuring timely support for software, hardware, and network services.
• Lead and manage IT projects, including system upgrades, new technology rollouts, and infrastructure improvements.
• Recruit, train, and supervise IT staff, ensuring they are equipped with the necessary skills and knowledge to support the hotel’s technology needs.
• Ensure that technology enhances the guest experience, providing seamless services such as high-speed internet, in-room entertainment, and efficient booking and check-in/check-out processes.
• Develop and manage the IT budget, ensuring cost-effective technology solutions and resource allocation.
• Keep up-to-date with the latest trends in hotel technology and recommend innovations that can improve guest satisfaction and operational efficiency.

What we offer....

• An innovative and fast-growing international group, committed not only to building new hotels but to creating a global brand.
• The opportunity to challenge the norm and work in a creative and rewarding environment.
• Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
• Great discounts on the entire Ennismore family.
• Many opportunities to progress and change as part of a global family of brands.
• An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.

• Bachelor’s degree in Information Technology, Computer Science, or a related field. Master’s degree or professional certifications (e.g., PMP, ITIL) are a plus.
• Minimum 5-7 years of IT management experience, preferably in the hospitality industry.
• Strong knowledge of IT infrastructure, including networking, cybersecurity, server management, and software applications relevant to the hotel industry.
• Proven leadership skills with experience managing teams, vendors, and complex projects.
• Strong analytical skills to troubleshoot technical issues and implement effective solutions.
• Excellent verbal and written communication skills to interact with all levels of hotel staff and guests.