- Vollzeit
- Festanstellung
- Vertrieb und Marketing
- ACCOR
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Gurugram, India
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REF3376Q
Customer Care Executive
Region
Accor HQ
Accor Plus, the most expansive travel, dining and lifestyle program in the Asia Pacific, enables you to do more, in more incredible ways imaginable. Enjoy more destinations and styles at over 1,000 hotels and 1,400 restaurants across 20 countries.
Job description
Role & responsibilities
- To provide the best member experience to existing members by handling incoming calls on the inbound channel.
- Acquire nominations to support sales offices.
- To keep themselves updated with the ongoing changes related to the product knowledge.
Building Contacts
- To Provide members first call resolutions.
- To earn an impressive CSAT score as designed by the Accor Plus Management.
- Responsible for handling escalations within the defined TAT.
Main Complexity/Critical Issue in the job
- On call resolution should be attempted for all member's queries and concerns.
- The influence renewal rate for the members.
Any graduate
Great communication skills
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
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