CRM Manager

Orient Express

Orient-Express embodies the refined nomadic spirit of travel, inviting each traveler to a place where the journey is the destination. Bringing awe-inspiring travel experiences to a new generation of adventurers, its exceptional portfolio includes The Orient-Express, with its original carriages reimagined as the new embassy of French luxury; La Dolce Vita Orient-Express, a train embodying the 'Made in Italy' way; Orient-Express Silenseas - the world’s largest sailing ship; and hotels coming to Rome and Venice. 

Progressively shaping the future of luxury hospitality, Orient-Express is focusing on employee journey and growth.

• Ensure the proper implementation of CRM system to provide an effective sales funnel following Accor best practices
• Develop marketing techniques to increase Orient Express databases
• Monitor customer relation strategies by building a strong brand campaign calendar
• Create, design and manage brand campaign using Marketing Activation tool
• Follow and coordinate campaign calendar between Accor, Orient Express and its assets
• Build workflows to streamline sales and marketing processes
• Dynamize existing workflows and strategies and coordinate the content calendar
• Suggest new methods to address customers' needs using existing or new technologies
• Update accounts and contacts in the CRM system if necessary
• Track marketing metrics and trends
• Conduct market research to follow trends and competition
• Define and implement a platform to leverage assets local databases in all relative activities such as F&B, Spa and Retail, for brand level promotion across the portfolio.
• Reporting directly to the VP Digital, CRM & Loyalty

• A minimum of 3 - 5 years’ experience as a CRM manager
• Experience in data extraction and driving projects: not afraid to put hands in systems
• Analytical, data-driven, and well-versed in spreadsheets
• Comfortable working in a matrix environment
• Autonomous and team player
• Thinker and Doer
• Excellent English, both verbal and written
• Energetic, smiling, and passionate to his/her work. Knowledge of hospitality is a plus
• Innovative approach to work