Concierge Supervisor

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

How does your working day look like …

• Provide exemplary customer service to all guests, offering assistance and recommendations to enhance their stay.
• Handle guest inquiries, requests, and complaints promptly and professionally, striving for swift resolutions.
• Coordinate with other hotel departments to fulfill guest needs efficiently.
• Assist in overseeing the day-to-day operations of the concierge desk, ensuring a smooth and efficient workflow.
• Manage guest arrivals and departures, including luggage handling, transportation arrangements, and room assignments.
• Maintain a comprehensive knowledge of local attractions, restaurants, transportation options, and events to provide informed recommendations to guests.
• Provide guidance, training, and support to the concierge team, fostering a culture of excellence and teamwork.
• Assist in scheduling and coordinating staffing levels to ensure adequate coverage and exceptional service delivery.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Build strong relationships with guests to anticipate their needs and exceed expectations.
• Coordinate VIP amenities, special requests, and personalized experiences for VIP guests and repeat clientele.
• Handle confidential and sensitive information with discretion and professionalism.
• Assist in maintaining accurate records, including guest preferences, transportation arrangements, and activity bookings.
• Utilize hotel management software and systems to track guest requests, maintain inventory, and generate reports as needed.
• Assist in managing the concierge budget and controlling expenses effectively.

Your personality counts more than your CV …

• Previous experience in a supervisory role within a luxury hotel concierge department preferred.
• Exceptional customer service skills with a genuine passion for exceeding guest expectations.
• Strong communication, interpersonal, and problem-solving abilities.
• Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Proficiency in hotel management software and Microsoft Office Suite.
• Knowledge of local attractions, dining, and entertainment options.