- Vollzeit
- Festanstellung
- SO/
- Rooms
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SO/ Uptown Dubai, Dubai, United Arab Emirates
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REF54021K
Concierge Supervisor
Region
Luxury & Lifestyle
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SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.
Join our team as a Concierge Supervisor in the heart of Dubai's vibrant lifestyle luxury hospitality industry! We're looking for an enthusiastic and customer-focused professional to lead our concierge team in delivering exceptional experiences to our guests.
- Oversee the day-to-day operations of the concierge desk, ensuring smooth and efficient service delivery
- Provide exemplary customer service, offering personalized assistance and recommendations to enhance guest stays
- Handle guest inquiries, requests, and complaints promptly and professionally, striving for swift resolutions
- Coordinate with other hotel departments to fulfill guest needs efficiently
- Manage guest arrivals and departures, including luggage handling, transportation arrangements, and room assignments
- Maintain comprehensive knowledge of local attractions, restaurants, and events to provide informed recommendations
- Provide guidance, training, and support to the concierge team, fostering a culture of excellence and teamwork
- Assist in scheduling and coordinating staffing levels to ensure adequate coverage
- Conduct regular performance evaluations and provide constructive feedback to team members
- Build strong relationships with guests to anticipate their needs and exceed expectations
- Coordinate VIP amenities, special requests, and personalized experiences for VIP guests and repeat clientele
- Handle confidential and sensitive information with discretion and professionalism
- Maintain accurate records of guest preferences, transportation arrangements, and activity bookings
- Utilize hotel management software to track guest requests, maintain inventory, and generate reports as needed
- Assist in managing the concierge budget and controlling expenses effectively
- Previous experience in a supervisory role within a luxury hotel concierge department
- Exceptional customer service skills with a genuine passion for exceeding guest expectations
- Strong communication and interpersonal abilities
- Excellent problem-solving skills and ability to think on your feet
- Outstanding organizational skills with the ability to multitask and prioritize in a fast-paced environment
- Proficiency in hotel management software and Microsoft Office Suite
- In-depth knowledge of local attractions, dining, and entertainment options in Dubai and surrounding areas
- Fluency in English; additional languages are a plus
- Flexibility to work various shifts, including weekends and holidays
- Physical ability to stand for extended periods and assist with luggage handling when necessary
- Detail-oriented approach with a commitment to maintaining high standards of service
- Ability to lead and motivate a team in a supportive and professional manner
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
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