Concierge Supervisor

Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick  Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.

• Assist guests with all inquiries, both hotel and non-hotel related  

• Attend shift briefings to ensure hotel activities and operational requirements are known  

• Maintain good relationship with Airport Concierge, retailers and other service providers within the vicinity and ensure that information on their promotions are up to date 

• Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events 

• Maintain adequate supplies of forms and brochures, and ensure that they are presented in line with the hotel’s operating standards 

• Consult Log Book for information/requests left by outgoing shift 

• Manage guests’ mails, messages, courier services and parcel postage as requested by guests 

• Maintain order and security of guests’ keys and other selected keys kept in Front Office, ensuring key issue policy is followed 

• Receive telephone calls and take messages for guests who are out 

• Diploma in Tourism / Hospitality Management  

• Minimum 1 year of relevant experience  

• Excellent reading, writing and oral proficiency in English language 

• Ability to speak other languages and basic understanding of local languages will be an advantage