- Vollzeit
- Festanstellung
- RAFFLES
- Rooms
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Raffles Dubai, Dubai, United Arab Emirates
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REF44672Z
Concierge Agent
Region
Luxury & Lifestyle
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A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.
PURPOSE OF POSITION
To provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries.
KEY ROLES & RESPONSIBILITIES
- Assist guests with all inquiries, both hotel and non-hotel related
- Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
- Maintain good relationship with Airport Concierge
- Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
- Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
- Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards
- Consult Log Book for information/requests left by outgoing shift
- Manage incoming guest mail, messages, facsimiles and special deliveries
- Manage all transportation requests
- Manage outgoing guest mail, courier services and parcel postage as requested by guests
- Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
- Receive telephone calls and take messages for guests who are out
- Conducts all of the above in accordance with the hotel’s policy, while adhering to Raffles Behavioural Standards
PERSONAL ATTRIBUTES
- Good English language verbal communication skills
- Ability to work cohesively with co-workers and managers as part of a team
- Ability to be attentive to guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with hotel residents and patrons
- Ability to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
QUALIFICATIONS
- Secondary/High School education
EXPERIENCE
- Minimum two years’experience as a Concierge or in a related position
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
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