Concierge Agent

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Assist guests with all inquiries, both hotel and non-hotel related
• Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
• Maintain good relationship with Airport Concierge
• Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
• Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
• Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards
• Consult Log Book for information/requests left by outgoing shift
• Manage incoming guest mail, messages, facsimiles and special deliveries
• Manage all transportation requests
• Manage outgoing guest mail, courier services and parcel postage as requested by guests
• Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
• Receive telephone calls and take messages for guests who are out

• Good English language verbal communication skills 
• Ability to work cohesively with co-workers and managers as part of a team
• Ability to be attentive to guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with hotel residents and patrons
• Ability to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.