Cluster Director Of Spa & Wellness

Raffles & Fairmont The Red Sea, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

The Cluster Director Of Spa & Wellness is responsible for curating and delivering an exceptional wellness journey at Raffles and Fairmont, seamlessly integrating the spa, fitness, and overall well-being offerings for guests and colleagues. This leadership role ensures the highest standards of personalized service, brand alignment, financial performance, and team development. As a Raffles and Fairmont brand ambassador, he/she brings emotional luxury to life through thoughtful rituals, holistic programs, and unforgettable moments of care.

1. Strategic Leadership

• Develop and implement a holistic wellness strategy that aligns with Raffles & Fairmont ultra-luxury positioning and wellness philosophy.

• Lead business planning, annual budgeting, and capex development for the Spa & Wellness division.

• Create long-term vision for spa and wellness innovation, including new treatments, retail concepts, and lifestyle experiences.

• Actively participate in hotel executive and wellness cluster meetings.

2. Operational Excellence

• Oversee all areas of spa operations: treatments, wellness therapies, fitness, relaxation areas, guest journey, and retail.

• Ensure daily operational excellence through regular walkthroughs, LQA audits, ALLSafe protocols, and preventive maintenance coordination.

• Develop and implement SOPs to ensure consistency, safety, hygiene, and service quality.

3. Guest Experience & Personalization

• Design and implement unique wellness experiences that reflect the local culture and the Raffles & Fairmont Emotional Wellbeing pillars.

• Personalize guest journeys through pre-arrival profiling, in-treatment customization, and post-stay recommendations.

• Lead VIP coordination, guest recovery, and guest preference mapping.

4. Team Leadership & Culture

• Recruit, train, and mentor a passionate and professional wellness team, fostering a culture of care and excellence.

• Conduct regular performance reviews, development plans, and team engagement sessions.

• Align team behaviors with Raffles & Fairmont values, ensuring cultural and emotional intelligence in all interactions.

• Lead departmental briefings, wellness education, and cross-training programs.

5. Financial & Revenue Management

• Manage spa P&L, including forecasting, budgeting, and achieving targeted revenues and GOP.

• Oversee inventory, procurement, and cost controls for treatments, linen, uniforms, and retail.

• Implement strategic promotions, upselling training, and dynamic pricing.

• Collaborate with Revenue and Marketing teams to drive wellness revenue channels (e.g., packages, retail, memberships).

6. Sales, Marketing & Branding

• Drive annual wellness marketing calendar, including events, retreats, seasonal offers, and partnerships.

• Ensure alignment with Raffles & Fairmont brand standards across all collateral, signage, and treatment menus.

• Represent Spa & Wellness in media opportunities, VIP briefings, and site inspections.

• Partner with PR and marketing for local and international brand exposure.

7. Sustainability & Compliance

• Ensure the use of sustainable products, reduce single-use plastics, optimize energy and water consumption, and promote environmental awareness among the team to deliver responsible luxury in every guest experience.

• Ensure full compliance with ALL Safe standards, hygiene protocols, and health regulations.

• Coordinate emergency and safety training specific to spa and fitness environments.

• Understanding of ultra-luxury guest expectations and brand alignment.

• Experience in project coordination, scheduling, and document control during pre-opening stages.

• Experience in Pre- Opening is a must.

• A proactive, anticipatory approach with a strong sense of ownership and accountability.

• Impeccable grooming and personal presentation aligned with luxury standards.