Cluster Director of Marcom

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

What you'll do...

• Develop strategic marketing plans for the hotel to drive revenue across all departments.
• Partner with sales and revenue to ensure unified approach, develop offers and campaigns that drive revenue for the hotel, executed in alignment with SLS brand creative standards.
• Provide functional leadership and strategic support for your team, executive leadership, internal customers and vendors, including agencies.
• Lead a team of professionals with functional expertise including but not limited to Public Relations, Social Media, Paid Media Advertising, Email Marketing and Graphic Design.
• Oversee the Hotel website; ensure information is up-to-date, hotel events, offers and F&B information are merchandised appropriately across the site.
• Oversee development and execution of on-property marketing communications aligned with SLS brand creative standards (printed collateral and posters, digital screens in public spaces, etc.)
• With support of Ennismore corporate PR lead, oversee local and national PR agency to support visibility and positioning of the hotel and all F&B outlets.
• Create relationships with local press, influencers and tastemakers, and coordinate media stays and events to host these audiences at the hotel.
• With support of Ennismore Digital Marketing lead, oversee marketing agency to execute performance driving paid media marketing tactics including paid search and paid social, and suggest new or other tactics to drive business goals (i.e. OOH, Google PMAX).
• Manage hotel and F&B outlet social media channels, including content calendar creation and community engagement.
• Lead hotel email marketing program inclusive of monthly newsletters, and ad hoc communications to promote key hotel events and happenings.
• Liaise with SLS Brand team on styling and execution of property photoshoots to support social and marketing initiatives.
• Develop ownable on-going programming that will attract both visitors and locals, and differentiate SLS in the market.
• Budget development and ongoing budget management.
• Tracking and resolving problems/issues escalated by end users.
• Devising or modifying procedures to solve process problems that will result in more efficient productivity and higher caliber product.
• Gathering business objectives from operations teams and proposing marketing solutions to help achieve them.
• Partner with the corporate SLS Brand Marketing team to develop and execute marketing plans and ensure brand standards are implemented and consistently followed.
• Ensure guests feel welcome and are given responsive, friendly and courteous service at all times.

What we're looking for...

• Someone with a passion and knowledge of the arts, design and the hospitality industry who has their finger on the pulse in India and beyond
• Someone who understands, celebrates and embraces the SLS brand values
• A creative campaign thinker - from ideation to delivery who is capable of translating ideas and visions into the hotel operation 
• University degree with emphasis in Marketing is strongly preferred.
• At least 5 years of experience in progressive roles within a marketing function, preferably in an upscale or lifestyle brand hotel
• Proficient understanding of systems such as: Microsoft Word, Excel, Powerpoint & Outlook, Opera, Canva, Sprout, etc.
• Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them.
• Ability to work independently and to partner with others to promote an environment of teamwork
• Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail
• You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.
• Excellent verbal and written communication skills. Fluent in Hindi and English.
• You make people feel good - your team, guests and colleagues alike.  You make a positive impact.
• You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
• You take ownership of important issues, solve problems, and make effective decisions.
• You learn quickly and adapt to SLS’s unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.