Central Services Agent

Why work for Fairmont Vancouver Airport?

Steps away from the airline gates, Fairmont Vancouver Airport offers 386 beautifully appointed accomodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Newly renovated, Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.

What's in it for you?

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
• The only luxury hospitality group to be awarded Great Place to Work® Canada 
• The opportunity to have fun at work alongside passionate hoteliers
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs 
• Complimentary duty meal in our colleague dining room
• Complimentary hotel stay for two through our BE OUR GUEST program 
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide 
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and DEI Committees
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits  
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) 
• 30% reimbursement for TransLink monthly pass or YVR Employee Parking pass
• Full hourly wage of $30.45/hr, following successful completion of probationary period

Central Services Agent

At Fairmont Vancouver Airport, every guest interaction is an opportunity to create a lasting memory. We invite you to showcase your exceptional interpersonal skills as Central Services Agent, where the knowledgeable and personalized service you provide by telephone will make our guests feel unique and valued.

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Act as the point of contact for internal and external communications
• Provide warm friendly service and efficient follow-up to all guest requests or concerns
• Full knowledge of the department and hotel emergency and crisis procedures including: fire procedures, elevator entrapment and staff/guest medicals
• Ensuring accurate records of guest calls to Central Services
• Ensuring inter-departmental communication and co-operation in the interest of better guest satisfaction
• Being well informed about all hotel facilities/events in order to provide information as required
• Maintaining working knowledge of operating procedures of the following departments: Housekeeping, Front Office, Engineering, Guest Services, Food and Beverage
• Maintaining knowledge of hotel rates and packages
• Set up reservations in order to support the perfect arrival
• Process shipping requests for guests
• Process lost and found items
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program
• Maintaining a safe and hazard free working environment
• Completing daily task list
• Other duties as assigned

Your experience and skills include:

• Excellent listening and comprehension skills
• Superior inter-personal skills
• Able to work a variety of shifts including AM, PM and overnight
• Self-motivated with a keen sense of guest service, sound decision-making skills and a strong sense of ownership
• Previous proven track record for excellence in customer service
• Comprehensive knowledge of Hotel Front Office operations, policies and procedures
• Operational knowledge of Opera Cloud, MS Office including Excel and Word

Visa Requirements: Must be legally eligible to work in Canada.  The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS