Butler Manager

In this role, you will report to the Director of Rooms and be having the following responsibilities but not limited to:

• Recruit, train, supervise, and evaluate the butler team to deliver exceptional personalized service.

• Manage staff schedules, ensure adequate coverage, and handle daily team briefings.

• Oversee all aspects of butler service to ensure guests' or residents’ needs are anticipated and fulfilled promptly and discreetly.

• Develop and maintain strong guest relationships to provide bespoke services tailored to individual preferences.

• Coordinate with housekeeping, front office, kitchen, and other departments to ensure smooth service delivery.

• Manage inventory of butler supplies and equipment, ensuring all items are well maintained.

• Implement ongoing training programs to enhance team skills in etiquette, communication, and service techniques.

• Foster a culture of continuous improvement and professionalism among the butler staff.

• Monitor service standards regularly and conduct performance reviews with staff.

• Address and resolve any service issues or guest complaints swiftly and effectively.

• Maintain records related to staffing, training, and service incidents.

• Prepare reports on service performance and staff productivity for management review.