Butler F/M/X

About Orient Express

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com.

About Orient Express La Minerva

Considered as the beloved capital of the Orient Express legend, Rome is the first Orient Express hotel, La Minerva, in 2025. Orient Express has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge, majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldo Rinaldi, a disciple of Canova, and the fascinating goddess Minerva. At the end of 2024, a new décor and interior inspired by the Roman domus and the riches of the "Eternal City" will be revealed with a new touch of contemporary elegance.

Position Overview

The Butler is a dedicated ambassador of the Hotel, responsible for delivering highly personalized, discreet, and anticipatory service to VIP and suite guests. Acting as the main point of contact throughout the guest journey, the Butler ensures an exceptional, seamless, and memorable experience in line with the Hotel’s luxury standards and service philosophy.

Main Activities

• Providing a warm, elegant, and professional welcome to guests, overseeing all aspects of their stay from pre-arrival stage to post departure.
• Anticipating guest needs and preferences, proactively offering bespoke services and personalized solutions.
• Coordinating closely with Front Office, Housekeeping, Maintenance, Concierge, Food & Beverage, and Spa departments to ensure flawless service delivery according to SOPs.
• Assisting guests with unpacking, packing, wardrobe care, pressing, and in-room dining arrangements when required.
• Managing guest requests, inquiries, and special arrangements in a timely, discreet, and efficient manner, ensuring full satisfaction.
• Monitoring room readiness, amenities, and presentation, ensuring consistent five-star luxury standards.
• Handling guest feedback and reporting any concerns or complaints immediately to the Butler Supervisor, Front Office Manager, or relevant Department Head.
• Promoting and upselling hotel services, facilities, and exclusive experiences to enhance guest satisfaction and maximize revenue.
• Maintaining detailed knowledge of guest preferences, Hotel services, facilities, events, pricing, and local attractions.
• Managing administrative tasks related to guest profiles, preferences, and service follow-ups.
• Responding calmly and professionally to emergencies, including medical incidents, fire alarms, or guest disturbances.
• Ensuring continuous compliance with Hotel standards, grooming policies, confidentiality requirements, and Health & Safety procedures.
• Liaising with external service providers, local authorities, or emergency services when necessary.

• Previous experience as a Butler, Guest Relations, or Front Office role in luxury or five-star hotels.              • Proficiency in hotel management systems and MS Office.
• Degree or diploma in Hospitality Management or related field is highly preferred.
• Fluency in English and Italian; knowledge of additional languages (French or others) is a strong advantage.
• Exceptional communication, interpersonal, and etiquette skills, with a strong service-oriented mindset.
• Ability to anticipate needs and solve problems effectively, even in high-pressure situations.
• High level of discretion, professionalism, and attention to detail.
• Flexibility to work shifts, including weekends, holidays, and nights when required.
• Legal right to work in Italy.

• A competitive salary package
• ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
• Learning & development: Opportunity to develop your talent and grow within your property and across the world! 

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.