Beverage Manager

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Beverage Manager 

Passionate about everything relating to Food & Beverage and putting a smile on our guests’ faces, as Outlet Manager managing Beverage portfolio, you will have the perfect opportunity to touch the hearts of our guests by making their special occasions truly unforgettable.

With your passion and motivation, you sell unforgettable experiences to guests at your hotel. You are professional and have excellent knowledge of everything your hotel has to offer. You build strong relationships and create a lasting connection with your guests.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities

What you will be doing:

Beverage Portfolio management - 

• Collaborate & Liaison with Beverage Partners & Vendors to create valued experiences for guest, while gaining enhanced Revenues and Managing costs.
• Curate special beverage promotions, activations, and beverage led events.
• Be Inspired with New and Upcoming Beverage Trends, and be up to date with industry trends locally as well internationally. 
• Manage beverage portfolio across Restaurants, Lounges, Bars, Private Dining & Banquets. 
• Curate and manage upscale beverage menus, including cocktails, wine, and non-alcoholic drinks.
• Lead and train a team of bartenders and bar chefs, beverage servers, ensuring top-tier service standards.
• Oversee daily beverage operations, inventory control, and cost management.
• Collaborate on exclusive offerings for events, private functions, and VIP guests.
• Ensure compliance with liquor laws, health, and safety regulations.
• Drive guest satisfaction by delivering tailored, high-quality beverage experiences
• You generate group and/or event business for Restaurants & Bars and achieve F&B sales targets
• You define KPIs, create offers, negotiate prices, and close contracts related to Restaurants & Bars
• You participate in trade fairs, conferences, and promotional events

Outlet Management - 

• You maintain important contacts, address databases, and business data
• Liaison with F&B partner to create value add-ons
• Lead the Restaurant reservations department and drive sales for F&B Restaurant & Bar
• Liaison with Catering sales & Room sales teams to attend sales calls & generate leads 
• Create Individual relationships with Corporates, Socials & PSU sector to drive business & business opportunities.  

• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
• Analyze and submit month-end reports and identify deviation from business plan goals
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion
• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

Outlet Operation -

• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
• Handle guests’ complaints and comments tactfully and efficiently
• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
• Maintain department communication logbook and updated notice board
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Ensure that health, safety and security procedures are in place in the outlet
• Attend all briefings, meetings and trainings as assigned by management
• Perform proper handover and communication to the next shift
• Assist other food & beverage outlets with their operations during peak times or when required

Team Management -

• Be a part of employee management - Interview, select and recruit outlet employees
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Your experience and skills include:

• Relevant experience in F&B operations and beverage portfolio is an advantage
• You are focused on guest needs and always remain calm and courteous
• You are highly responsible and reliable
• Follow Accor & La Maison standards & applications in day to day operations. 
• You have excellent communication skills, both verbal and written
• Your strengths include interpersonal and social skills, and you work in a solution-oriented manner
• Ability to work cohesively as part of a team with minimum supervision
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
• Responsible and accountable for outlet’s profitability and revenue generation

Your team and working environment:

• Team of young and vibrant F&B enthusiast
• Vision to create Cousu main
• Innovation is key to success and that’s our motive

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Do what you love, care for the world dare to challenge the status quo! #BELIMITLESSITLESS

• 2/4 years in managerial role preferably managing beverage management, in luxury hotels or high-end establishments.
• Expertise in mixology, premium spirits, wines, and craft cocktails.
• Strong leadership and communication skills, with a focus on luxury guest service.
• Experience with budgeting, inventory management, and cost control.
• Luxury hospitality experience is highly preferred.

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times